Community Manager Trainer

Continental Careers•Menomonee Falls, WI

4d•Remote

About The Position

Continental Properties is seeking a Community Manager Trainer to join its Multifamily team. The role prepares newly hired Community Managers and those needing additional support for success, prepares new teams for lease-ups, and develops and delivers in-person and virtual training and workshops. The position reports to the Director of Multifamily Learning & Operations. The role may be performed remotely within the company’s core markets: Colorado, Minnesota, Illinois, Wisconsin, Georgia, Florida, Michigan, and Arizona. The employee must live within one hour of a major airport. The role requires up to 75% travel to communities as needed, along with periodic visits to the home office in Menomonee Falls, Wisconsin. The trainer serves as an expert in Community Manager responsibilities and processes for both lease-up and stabilized communities. They partner with the Multifamily Learning Manager to develop and facilitate training, measure its effectiveness, and adapt it based on feedback. They also support onboarding and development, deliver quarterly financial-process training, and mentor Community Managers through the early lease-up period. Continental describes its culture as supportive of innovation, career growth, wellness, balance, community, inclusion, and performance incentives. The company offers professional development support, paid leave and holidays, mental health resources, incentive compensation, and a comprehensive benefits package. The posted base salary range is $85,000–$100,000 per year; bonus potential and other compensation are not included in that range.

Requirements

Bachelor’s degree or equivalent experience.
At least three years of Community Management experience, with a proven track record of training others.
Experience managing both lease-up and stabilized communities.
Knowledge of multifamily property operations and financials, curriculum design, and technical writing.
Proficiency with Microsoft Office Suite, RealPage’s OneSite, and Ops Technology.
Reside within one hour of a major airport.
Willingness to work evenings and weekends occasionally depending on travel and training needs.

Nice To Haves

At least one year of experience in a training role.
Experience with Funnel CRM and SmartRent.

Responsibilities

Serve as an expert in Community Manager responsibilities and processes for lease-up and stabilized communities.
Build and facilitate in-person and virtual trainings and workshops for Community Managers in partnership with the Multifamily Learning Manager.
Create a training evaluation structure to measure results and adapt training based on feedback.
Facilitate quarterly trainings on financial processes, including reclasses, accruals, and forecasting.
Host monthly check-ins with new Community Managers to review onboarding progress and update the Community Operations Leader as appropriate.
Oversee Resident Relation Manager development to Community Manager through the Elevate Program.
Visit new lease-ups 60–90 days before the first building to provide customized training on lease-up sales, processes, and strategy, and mentor Community Managers through the early lease-up period.
Travel to communities as assigned and periodically visit the home office in Menomonee Falls, Wisconsin.

Benefits

Paid professional memberships, certifications, and tuition reimbursement.
Eight free counseling sessions per year and access to additional wellness resources.
Vacation time, nine paid holidays, and Friday half-days during designated months.
Volunteer opportunities and community and company events.
Building Above and Beyond (BAAB) annual incentive program based on company goals and achievements.
Medical, dental, and vision plans.
Flexible spending accounts.
401(k) with company match.
Company-paid life and disability insurance.
Six weeks of paid parental leave, with up to 12 weeks of leave for birth mothers.
Family-forming and fertility resources.