Community Manager Trainer
About The Position
Continental Properties is seeking a Community Manager Trainer for its Multifamily team. The role helps prepare Community Managers for success by training new hires and managers who need additional support, preparing teams for lease-ups, and developing and delivering in-person and virtual trainings and workshops. The position reports to the Director of Multifamily Learning & Operations. The role may be performed remotely from one of the company’s core markets: Colorado, Minnesota, Illinois, Wisconsin, Georgia, Florida, Michigan, or Arizona. The employee must live within one hour of a major airport. The position requires up to 75% travel to communities as needed and periodic visits to the home office in Menomonee Falls, Wisconsin.
Requirements
- Bachelor’s degree or equivalent experience.
- At least three years of Community Management experience, with a proven track record of training others.
- Experience managing both lease-up and stabilized communities.
- Knowledge of multifamily property operations and financials, curriculum design, and technical writing.
- Proficiency with Microsoft Office Suite, RealPage’s OneSite, and Ops Technology.
- Willingness to work evenings and weekends occasionally depending on travel and training needs.
- Ability to travel up to 75% to communities as needed and periodically visit the home office.
- Residence within one hour of a major airport in one of the listed core markets.
Nice To Haves
- At least one year of experience in a training role.
- Familiarity with Funnel CRM and SmartRent.
Responsibilities
- Serve as an expert in Community Manager responsibilities and processes for lease-up and stabilized communities.
- Build and facilitate in-person and virtual trainings and workshops for Community Managers in partnership with the Multifamily Learning Manager.
- Develop a training evaluation structure, measure results, and adapt training based on feedback.
- Facilitate quarterly trainings on financial processes, including reclasses, accruals, and forecasting.
- Host monthly check-ins with new Community Managers to review onboarding progress and update the Community Operations Leader as appropriate.
- Oversee Resident Relation Manager development to Community Manager through the Elevate Program.
- Visit new lease-ups 60–90 days before the first building to provide customized training on lease-up sales, processes, and strategy, and mentor Community Managers through the early lease-up period.
Benefits
- Paid professional memberships, certifications, and tuition reimbursement.
- Mental health support, including eight free counseling sessions per year and access to additional wellness resources.
- Generous vacation time, nine paid holidays, and Friday half-days during designated months.
- Community and company events, volunteer opportunities, and social activities.
- Annual incentive program based on company goals and achievements.
- Medical, dental, and vision plans.
- Flexible spending accounts.
- 401(k) with company match.
- Company-paid life and disability insurance.
- Six weeks of paid parental leave, with up to 12 weeks for birth mothers.
- Family-forming and fertility resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
