Community Manager II

BH Management Services, LLC•Hoover, AL

33d

About The Position

The Community Manager II oversees the successful day-to-day financial, administrative, sales, marketing, and maintenance operations of a multifamily community. The role ensures company standards are met and excellent customer service is delivered, while demonstrating a strong commitment to the needs of internal and external customers and representing the company professionally and courteously. The manager monitors property conditions and regulatory compliance, evaluates market trends, and implements strategies to meet occupancy and revenue goals. They support resident retention and satisfaction, coordinate maintenance and service requests, and ensure preventative maintenance programs are implemented and documented. In partnership with the Regional Manager, the Community Manager develops operating budgets and oversees purchasing, expenses, payables, revenue collection, delinquent accounts, and operational reporting. The role also hires, trains, supervises, develops, and mentors property staff, conducts performance evaluations, and takes corrective action when needed. Other duties may be assigned.

Requirements

3–5 years of property management experience.
Ability to travel by car or plane an average of 20% of the time.
Advanced Microsoft Word, Excel, and computer technology skills.
Strong written and verbal communication skills.
Prior leadership experience.
High school diploma or GED required.
Where required by law, hold a state leasing license or be able to obtain the required license within the timeframe required by law.

Nice To Haves

Some college preferred.

Responsibilities

Inspect the property regularly to ensure company standards are met and take action to maintain compliance with safety, industry, and applicable city, state, and federal regulations.
Identify opportunities to improve property efficiency, productivity, and profitability.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Monitor traffic logs, budget guidelines, renewal information, and marketing data, and provide current information as requested.
Develop resident retention strategies, communicate with residents in a timely manner, address service issues, and monitor resident satisfaction.
Coordinate repair and maintenance requests and ensure timely responses to resident service orders.
Verify, inspect, and confirm the status of vacant units.
Ensure preventative maintenance programs are implemented, followed, and documented according to company guidelines.
Partner with the Regional Manager to create operating income and expense budgets aligned with ownership objectives, cash flow needs, and leasing strategy.
Ensure compliance with budgeting guidelines and financial systems for purchase orders, expense monitoring, and approvals.
Ensure asset payables and purchase orders are processed accurately and on time, and monitor vendor statement balances.
Review monthly income and expense reports and report budget variances.
Coordinate revenue collection and documentation in accordance with lease obligations and company policy, and collect delinquent accounts promptly.
Prepare weekly and monthly property operational reports, including petty cash, variance, leasing, renewal, and financial reports.
Hire, train, supervise, develop, and mentor property staff in accordance with company policies, procedures, and directives.
Conduct staff performance evaluations and take corrective action as needed.
Perform other duties as assigned.