Community Mgr II
About The Position
The Community Manager II leads the overall administration, compliance, and maintenance of a property within a region while striving to maintain 100% occupancy. The role partners with Hope Through Housing to develop and deliver social programs for residents and the neighborhood, represents National Community Renaissance proactively, and builds relationships in the community. The position reports to the Regional Manager and/or Senior Community Manager and directs and supervises three or more on-site personnel and/or temporary resources. The Community Manager II oversees property compliance and operations, financial administration, human resources, customer service, resident programs, and community relations. The role also requires attendance at company-sponsored team development events, which may occasionally involve an overnight stay away from home.
Requirements
- Minimum high school education or equivalent.
- Two to five years of experience in a position with comparable responsibilities.
- At least two years of customer service experience.
- At least two years of supervisory experience.
- Financial management experience.
- Ability to pass the company-sponsored Tax Credit Certification class within the first year of employment; failure after a second attempt may result in discipline up to and including termination.
- Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
- Hardworking, positive attitude and ability to work with people of all ethnic and family backgrounds.
- Ability to build and deliver specialized programs appropriate to community residents and build external relationships while positively promoting the organization.
- Organized, with proficient time-management skills.
- Proficient spoken and written English communication skills.
- Ability to relate to others beyond giving and receiving instructions; demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality.
- Valid California driver’s license and automobile insurance for business driving, or reliable transportation.
- Ability to operate a computer and office equipment.
- Able to sit, stand, read, and type for 5–7 hours daily; walk for 1–3 hours daily; occasionally walk continuously for up to 6 hours over 1–3 days during property inspections; occasionally lift up to 20 pounds; and occasionally climb stairs.
Nice To Haves
- Experience with Yardi property management accounting software.
Responsibilities
- Maintain resident files and Yardi data in accordance with compliance and property management policies and regulations.
- Review and approve resident notices pertaining to recertification; maintain the property waiting list according to the Tenant Selection Plan; ensure housing applications comply with affordable housing covenants; and complete annual recertifications within established timelines.
- Market and advertise vacancies according to the Affirmative Fair Housing Marketing Plan, and ensure resident notices are timely and comply with lease requirements.
- Conduct monthly site inspections and prepare reports for management.
- Manage office supply inventory and coordinate with Resident Services to purchase maintenance supplies within the approved budget.
- Work with resident services staff to meet company vacancy-turnaround policies and ensure work orders are processed in Yardi within established timelines.
- Account for and balance petty cash; prepare bank deposits; post resident payments in Yardi; prepare month-end reports; manage accounts receivable and refer past-resident balances to collection agencies; and maintain accurate resident ledgers while resolving errors with accounting.
- Manage three or more on-site office and/or maintenance employees, including interviewing, training, timekeeping, performance evaluations, and disciplinary actions.
- Maintain positive relationships with CORE internal departments.
- Respond to resident complaints in a timely and professional manner and foster a caring, engaging community.
- Design, implement, and manage resident programs and oversee their ongoing success.
- Maintain positive working relationships with city staff, local representatives, and social service providers.
- Attend company-sponsored team development events, which may occasionally require overnight travel.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
