Community Banking Market Mgr

Old National Bank•White Bear Lake, MN

About The Position

Old National Bank is seeking a Community Banking Market Manager to serve as team leader, coach, and sales leader for their own banking center and several additional banking centers in a localized market. The role oversees banking center managers and is responsible for the administration and efficient operation of assigned centers, including profitability, consultative sales processes, client experience, regulatory and operational compliance, team development, and acquiring, strengthening, and retaining client relationships. The manager also performs direct client sales and service, including opening accounts, taking loan applications, responding to service inquiries, and processing transactions as needed. The position has individual sales goals and is accountable for maximizing sales and profitability across the banking centers. The salary range is $83,300–$168,400 per year; final compensation depends on location, skills, experience, qualifications, and the career level at which the position is filled.

Requirements

At least 4 years of banking experience.
At least 2 years of consumer lending experience.
At least 2 years of supervisory experience, preferably in banking or retail.
Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree in a business-related field, or equivalent work experience.
Supervisory experience in the banking or retail industry.

Responsibilities

Assist the Community Banking Executive in establishing, monitoring, and evaluating banking center and individual sales and service goals.
Hold regular meetings with banking center staff to build product knowledge, review goals and expectations, recognize successes and development opportunities, share marketing campaigns and materials, and introduce servicing channels to consumer and business clients.
Encourage participation in local community events and activities, including team-member volunteerism and corporate financial support for local partnerships.
Build a team that uses a consultative sales approach to identify client needs and provide education and advice about relevant products and services.
Hire, train, mentor, and develop team members, building proficiency in loan and deposit products.
Lead the banking team in educating clients about consumer and small-business loan and deposit products and services.
Promote line-of-business resources through joint calling efforts, including mortgage, investments, wealth management, private banking, commercial, treasury management, and merchant processing.
Promote banking channels, emerging technology, and digital solutions that enhance the client experience.
Coach staff to follow regulatory requirements, guidelines, and ethical standards, and encourage sharing effective practices, sales techniques, and tools.
Staff to company benchmarks, meet or exceed service standards, respond to client inquiries in accordance with company policies and procedures, and plan staffing for optimal client service.
Manage the Market Service Leader to ensure oversight of banking center operations, bank policies and audit standards, legal and regulatory compliance, security practices, and security equipment.
Manage and support banking center managers in the area, including training, staffing, performance management, salary administration, and discipline.
Provide direct client sales and service, including account opening, loan applications, service inquiries, and transaction processing as needed.
Track progress against goals and metrics, use talent and resources effectively, address performance issues, and work with business lines and subject-matter experts to resolve problems within approved guidelines.
Foster an exceptional client experience by anticipating and resolving issues, understanding client needs, following through on commitments, and confirming client satisfaction.
Build trust and relationships, model the bank’s culture and values, coach team members to act ethically, encourage diversity, provide and seek feedback, and create an accountable and supportive team environment.