Community Mgr I

NATIONAL COMMUNITY RENAISSANCE•Los Angeles, CA

1d•$24 - $26•Onsite

About The Position

The Community Manager I is the front line in implementing National Community Renaissance’s vision of first-class property management that transforms neighborhoods and residents’ lives. This role leads the property’s overall administration, compliance, and maintenance while striving to maintain 100% occupancy. The Community Manager works in partnership with Hope Through Housing to develop and deliver social programs for residents and the neighborhood, and proactively represents the organization while building community relationships. The position reports to a Regional Manager, Area Manager, or Senior Community Manager and directs and supervises one to two on-site personnel and/or temporary resources. Responsibilities span compliance, property operations, financial management, human resources, customer service, resident programming, and community relations. The role is based at Hillhaven Terrace in Tujunga, California, and is a full-time, day-shift position.

Requirements

High school education or equivalent.
Two to five years of experience in a position with comparable responsibilities.
At least two years of experience in a customer service environment.
At least two years of supervisory experience.
Must pass the company-sponsored Tax Credit Certification class within the first year of employment; failure to pass after the second attempt may result in discipline, up to and including termination.
Financial management experience.
Proficiency with Microsoft Office products, such as Word, Excel, and Outlook.
Hard-working, positive attitude and ability to work with people of diverse ethnic and family backgrounds.
Ability to build and deliver specialized programs appropriate to community residents and build external relationships while positively promoting the organization.
Organization and time-management skills.
Verbal and written proficiency in English.
Ability to relate to others beyond giving and receiving instructions.
Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality.

Nice To Haves

Experience with Yardi property management accounting software.

Responsibilities

Maintain resident files and Yardi data in accordance with compliance and property management policies and regulations.
Review and approve resident notices related to recertification, maintain the property waiting list according to the Tenant Selection Plan, and ensure housing applications are processed under affordable housing covenants.
Process annual recertifications within established timelines.
Market and advertise vacancies in accordance with the property’s Affirmative Fair Housing Marketing Plan.
Ensure resident notices are completed and served within lease requirements and in a timely manner.
Conduct monthly site inspections and prepare reports for management.
Manage office supply inventory and coordinate with Resident Services to purchase maintenance supplies within the approved budget.
Coordinate with resident services staff to meet company vacancy-turnaround policies.
Ensure work orders are processed in Yardi within established timelines.
Account for and balance petty cash, prepare bank deposits, and post resident payments in Yardi within management timelines.
Prepare required month-end reports.
Manage accounts receivable and refer past-resident balances to collection agencies.
Maintain accurate resident ledgers and work with Accounting to resolve errors.
Manage one to two on-site office and/or maintenance employees, including interviewing, training, timekeeping, performance evaluations, and disciplinary actions.
Maintain positive relationships with CORE internal departments.
Respond to resident complaints in a timely and professional manner and foster a caring, engaging community.
Design, implement, and manage resident programs and support their ongoing success.
Maintain positive relationships with City staff, local representatives, and social service providers.
Attend company-sponsored team development events, which may occasionally involve overnight stays away from home.
Perform other duties as requested.