About the position
Nansen is seeking a dedicated Community Manager to join their expanding User Operations team. The role involves engaging with community users, addressing customer inquiries, and providing support to the highest-tier users. The Community Manager will play a crucial role in cultivating and managing community relationships, assisting with account issues, and addressing bug reports. Additionally, they will be responsible for developing models and tools to empower teams and enhance products.
Responsibilities
- Engage with community users by sharing research insights, introducing members to each other, and facilitating engaging discussions
- Cultivate and manage community relationships on Discord
- Assist with the data and reporting on KPIs and help identify the right metrics to make meaningful sense of customer issues
- Own and manage the user support journey, ensuring a world-class experience for users
- Develop models and tools that empower teams to create enhanced products and derive insights that fuel growth and efficiency
Requirements
- Strong communication and interpersonal skills
- Experience in community management or customer support
- Familiarity with blockchain and cryptocurrency
- Ability to engage with users and facilitate discussions
- Proficiency in managing relationships on Discord
- Analytical skills to assist with data reporting and identifying metrics
- Ability to provide world-class user support
- Knowledge of product development and growth strategies
Benefits
- Engaging with a community of users
- Assisting with account issues and bug reports
- Sharing research insights and facilitating discussions
- Cultivating and managing community relationships on Discord
- Assisting with data and reporting on KPIs
- Ensuring a world-class user support experience
- Developing models and tools for enhanced products and growth
- Opportunity to work in the crypto industry
- Proficiency in Discord server management & ZenDesk
- Excellent verbal and written communication skills
- Sense of ownership and a builder mindset
- Passion for crypto
- Nice-to-haves: experience in public speaking and leading forum discussions, experience in remote team support.
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Marketing
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Director
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101-250
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101-250
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101-250
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Nansen.ai
Nansen is a blockchain analytics platform for crypto professionals and investors.
Company Overview
Nansen is a blockchain analytics platform for crypto professionals and investors.
Benefits
- Knowledge of risk management processes
- Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy
- Knowledge of cyber threats and vulnerabilities
- Knowledge of cybersecurity and privacy principles and organizational requirements
- Knowledge of programming language structures and logic
- Knowledge of system administration, network, application, and operating system hardening techniques
- Experience in conducting vulnerability scans and recognizing vulnerabilities in systems
- Experience in assessing the robustness of security systems and designs
- Experience in the use of penetration testing tools and techniques
- Experience in applying cybersecurity and privacy principles to organizational requirements
- Experience in testing and evaluating tools for implementation
- Experience in prioritizing work and making risk-based decisions, including remediation recommendations
- Skill in effectively communicating with technical and non-technical stakeholders, both orally and in writing
- Skill in working with independence and influencing stakeholders without formal authority
- Ability to apply techniques or tooling for detecting application, host, and network-based intrusions using intrusion detection technologies
Nice-to-haves:
- Ability to detect attacks against applications, networks, and hosts and react accordingly
- Ability to employ information technology (IT) systems and digital storage media to solve, investigate, and/or prosecute cybercrimes and fraud committed against people and property
- Experience with Ethereum and the crypto markets (either professionally or as a hobby)
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