About the position
Nansen is seeking a dedicated Community Manager to join their expanding User Operations team. The role involves engaging with community users, addressing customer inquiries, and providing support to high-tier users. The Community Manager will play a crucial role in fostering community relationships, managing user support, and assisting with data analysis to improve customer experience. This position offers an opportunity to contribute to the growth and efficiency of the company's products through the development of models and tools.
Responsibilities
- Engage with community users by sharing research insights, introducing members to each other, and facilitating engaging discussions
- Cultivate and manage community relationships on Discord
- Assist with the data and reporting on KPIs and help identify the right metrics to make meaningful sense of customer issues
- Own and manage the user support journey, ensuring a world-class experience for users
- Develop models and tools that empower teams to create enhanced products and derive insights that fuel growth and efficiency
Requirements
- Strong communication and interpersonal skills
- Experience in community management or customer support
- Familiarity with blockchain and cryptocurrency
- Ability to engage with users and facilitate discussions
- Proficiency in managing community relationships on Discord
- Knowledge of data analysis and reporting on KPIs
- Ability to identify and address customer issues effectively
- Strong problem-solving and troubleshooting skills
- Ability to create models and tools for product enhancement and growth insights
Benefits
- World-class user support journey
- Opportunity to work in a high-growth company
- Exposure to the crypto industry
- Proficiency in Discord server management & ZenDesk
- Excellent verbal and written communication skills
- Sense of ownership and builder mindset
- Passion for crypto
- Experience in public speaking and leading forum discussions (nice-to-have)
- Experience working on a remote team facilitating email and/or phone support (nice-to-have)
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Full-time
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Marketing
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Entry Level
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101-250
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101-250
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Nansen.ai
Nansen is a blockchain analytics platform for crypto professionals and investors.
Company Overview
Nansen is a blockchain analytics platform for crypto professionals and investors.
Benefits
- Knowledge of risk management processes
- Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy
- Knowledge of cyber threats and vulnerabilities
- Knowledge of cybersecurity and privacy principles and organizational requirements
- Knowledge of programming language structures and logic
- Knowledge of system administration, network, application, and operating system hardening techniques
- Experience in conducting vulnerability scans and recognizing vulnerabilities in systems
- Experience in assessing the robustness of security systems and designs
- Experience in the use of penetration testing tools and techniques
- Experience in applying cybersecurity and privacy principles to organizational requirements
- Experience in testing and evaluating tools for implementation
- Experience in prioritizing work and making risk-based decisions, including remediation recommendations
- Skill in effectively communicating with technical and non-technical stakeholders, both orally and in writing
- Skill in working with independence and influencing stakeholders without formal authority
- Ability to apply techniques or tooling for detecting application, host, and network-based intrusions using intrusion detection technologies
Nice-to-haves:
- Ability to detect attacks against applications, networks, and hosts and react accordingly
- Ability to employ information technology (IT) systems and digital storage media to solve, investigate, and/or prosecute cybercrimes and fraud committed against people and property
- Experience with Ethereum and the crypto markets (either professionally or as a hobby)
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