Community Liaison – Home Care (Field-Based)

Griswold Rabinovitz Division•Needham, MA

3d•Remote

About The Position

This is a field-based position for someone who enjoys meeting people, building lasting professional relationships, and becoming a trusted resource within the healthcare and senior services community. This is a relationship-focused B2B role, where you will develop partnerships with healthcare and senior care professionals who help connect older adults and families with the right home care support. You'll spend most of your time visiting referral partners, attending networking events, participating in community organizations, and developing relationships with professionals who help older adults and their families navigate care decisions. You may also occasionally interact directly with prospective clients and families seeking guidance about home care options. Success in this role isn't measured by making sales calls—it's measured by earning trust. The relationships you build will naturally lead to opportunities to help more families receive exceptional care.

Requirements

Experience building professional relationships and developing referral partnerships within healthcare, senior care, home care, home health, hospice, senior living, rehabilitation, case management, social services, or a closely related field.
Excellent interpersonal, communication, and networking skills.
Ability to work independently in a field-based role while collaborating with an internal team.
Valid driver's license and reliable transportation for local travel.

Nice To Haves

Experience working with or alongside Hospitals
Rehabilitation facilities
Skilled nursing facilities
Assisted living or memory care communities
Physicians and medical practices
Social workers
Case managers
Geriatric care managers
Elder law professionals
Other organizations serving older adults
An established professional network within the MetroWest Boston or Worcester County senior care community is a significant advantage.

Responsibilities

Build and nurture relationships with hospitals, rehabilitation facilities, physician practices, senior living communities, social workers, case managers, elder law attorneys, geriatric care managers, and other community partners.
Become a trusted resource for professionals seeking high-quality non-medical home care for their clients and patients.
Represent Griswold Home Care at networking events, healthcare meetings, community organizations, and educational programs.
Maintain regular contact with referral partners through thoughtful follow-up and ongoing relationship development.
Increase awareness of Griswold Home Care throughout our MetroWest Boston and Worcester County territory.
Learn our operations, caregiver recruitment, client intake process, and care coordination so you can confidently speak about what makes our team different.
Collaborate closely with our office team to ensure every referral receives exceptional service from the first phone call onward.