Community Liaison

MillerKnoll•Zeeland, MI

2d•Onsite

About The Position

The Community Liaison partners with MillerKnoll employees and guests to manage the evolving workplace experience. Drawing on facility management knowledge, the role connects people with one another, tools, and resources to support a thriving, energetic, high-performing community. This is a part-time, onsite position scheduled Monday through Thursday, 7:30 a.m. to 4:00 p.m. The Community Liaison coordinates workplace activities and services, supports the management and upkeep of spaces, and serves as a key contact for safety. The role helps employees and visitors understand and follow applicable workplace safety practices, supports vendors and contractors in complying with site requirements, and monitors community spaces and resources. It also communicates community events and relevant information through established channels, promotes engagement, and helps improve the work experience by listening to the needs of employees and guests. The position requires an outgoing, service-oriented person who can work with people at all levels, organize multiple projects, communicate effectively, and work independently. The role embodies MillerKnoll’s values and its point of view on inclusion and diversity.

Requirements

Associate’s degree in a related field and/or experience as a Facilities Coordinator.
Five to seven years of customer service experience with exemplary performance, or an equivalent combination of education, training, and experience.
Outgoing, energetic personality and enjoyment of working with people; ability to work well with employees and guests at all levels.
Excellent hosting, organizational, interpersonal, and communication skills, with strong attention to detail.
Ability to handle multiple projects, prioritize work, and meet deadlines.
Entrepreneurial spirit and ability to work independently with little or no direction.
Ability to work varied hours and maintain a flexible schedule.
Demonstrated ability to use office automation, communication, software, and tools currently used in the HMI office environment.
Ability to perform all essential functions with or without reasonable accommodation.

Responsibilities

Coordinate events and activities with internal partners, including Food Service, Facilities Management, Executive Assistants, and IRTs.
Manage, approve, and maintain bookings for restricted-access and specialty spaces, such as long-term project rooms and Mother’s Rooms.
Monitor spaces, furniture, and fixtures to ensure they are clean and well maintained for employees and visitors.
Distribute change-management communications from direct WTLs through appropriate Herman Miller communication channels and forums; do not author the communications.
Promote understanding and observance of MillerKnoll safety policies and practices among employees and visitors.
Serve as the key Safety contact and receive regular briefings on fire, tornado, and civil emergency drills.
Manage incoming and outgoing UPS and USPS mail deliveries to mailstops and offsite locations as applicable, and manage breakroom supplies.
Know the temperature-check station locations and applicable PPE and building-entry requirements.
Brief vendors and contractors on site safety requirements and support their compliance during visits.
Monitor sanitization stations and contact the appropriate team when supplies are running low.
When applicable, help ensure employees wear masks and maintain social distance in the office.
Where applicable, monitor outdoor spaces, parking lots, and grounds to maintain the desired experience standards.
Monitor applicable fitness spaces for cleanliness and posted signs, and stay aware of site-specific community events and guest visits.
Communicate community events through channels such as lounge posts, emails, and Microsoft Teams to increase employee awareness and participation; written communications come from the Global Facilities group.
Communicate and demonstrate behaviors that encourage employee exposure, participation, and engagement.
Monitor applicable digital signage for continuity and relevance to community events, site-specific information, and resources, and work with the appropriate team when displays are outdated.
Understand, express, and embody MillerKnoll’s values and its point of view on inclusion and diversity.
Understand the distinct needs of employees and guests and act on relevant insights to improve the work experience.
Listen to community members and recognize the differing needs of employees in collaborative or customer-facing environments and those in non-customer-facing spaces, ensuring all voices are heard regardless of location.
Use the enterprise workplace experience app to improve the end-user experience, where applicable.
Manage services offered to Herman Miller Group employees, such as dry cleaning, restaurant discounts, theater services, book checkout, and cash-and-carry purchases.
Perform additional responsibilities as requested to achieve business objectives.