Community Liaison/Wellness Coordinator

Volunteers of American Greater New York•New York, NY

About The Position

The Community Liaison/Wellness Coordinator provides services to program residents and identifies and develops strategic connections with community-based organizations to enhance onsite services. The role focuses on three areas that affect resident wellbeing: general wellness, financial stability, and isolation or depression. The coordinator manages a small caseload and works with residents to assess needs, develop individual service and wellness plans, connect residents with services and benefits, and provide supportive counseling. The position also includes documentation, data collection, evaluation and quality assurance, as well as coordinating staff and resident presentations, groups, and trainings.

Requirements

Bachelor’s degree, or 60 college credits plus two years of relevant experience developing community linkages.
Demonstrated verbal and written communication skills.
Basic computer skills.

Responsibilities

Manage a small caseload.
Manage resident intake and assessment to orient residents to the program and create a comprehensive assessment of their service needs.
Develop individual service plans with residents that reflect assessment findings and goals, and update the plans as needed.
Engage outside providers and develop quality linkages to support residents’ needs.
Develop wellness plans with residents based on assessment findings and update them as necessary.
Meet regularly with residents to help them obtain services and benefits related to their individual needs.
Provide supportive counseling to strengthen residents’ ability to make appropriate life decisions.
Document counseling and linkage services in accordance with agency and funder guidelines and procedures.
Collect service data and participate in evaluation and quality assurance activities.
Design, conduct, and coordinate staff trainings and presentations.
Create opportunities for corporations and community groups to support program services.
Design, conduct, and coordinate resident presentations and groups.