Community Leasing Specialist (Multifamily & Affordable Housing)
About The Position
The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As a Company representative, the specialist responds courteously and promptly to applicants and residents about leasing, marketing, and resident relations. The role also supports daily apartment-community operations, including answering phones, taking work orders, entering data, and planning or hosting resident functions. The specialist helps maintain occupancy goals, prepares leasing and move-in documents, supports resident renewals, and assists with move-in and move-out procedures. The job description is a guide rather than an all-inclusive list; duties may be modified, and management may request additional duties within the scope of the work.
Requirements
- High school diploma or GED.
- Sales and customer service experience or knowledge.
- Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
- Demonstrate behavior consistent with the company’s vision, mission, and core values, and contribute to an enjoyable working environment.
Nice To Haves
- Associate’s degree or equivalent from a two-year college or technical school.
- Experience with property management software.
- Low Income Housing Tax Credit (LIHTC) experience.
Responsibilities
- Prepare the property for guests before the office opens, following established procedures.
- Lease apartments and promote the property’s products and services to help meet or exceed budgeted occupancy goals.
- Assist with day-to-day community operations, including answering phones, taking work orders, data entry, resident functions, and the community newsletter.
- Conduct property tours for prospective residents, highlighting community amenities and showing model apartments or available vacant units.
- Develop and use effective telephone, personal sales, and customer service techniques.
- Design marketing campaigns, cold-call businesses to generate leads, and decorate units for use as show units.
- Maintain accurate inventories of available apartments, prospective residents, and renewal information.
- Contact current residents to renew leases and negotiate rent increases.
- Prepare lease documents and move-in and welcome packages, explain lease documents, and ensure paperwork is accurate before move-in.
- Pre-qualify prospective residents and verify rental information in accordance with company and housing regulations.
- Follow established policies and procedures for applicant qualification, screening, and acceptance.
- Deliver resident gifts and assist with move-in and move-out procedures, including inspecting units before move-in to ensure they are clean and rent-ready.
- Complete in-house training within the first 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
