Community Justice Case Manager - REACH

Evergreen Treatment Services•Seattle, WA

6d•Onsite

About The Position

The Community Justice (LEAD) Case Manager is part of Evergreen Treatment Services’ REACH team. The role provides outreach, engagement, and intensive case management to individuals suspected of low-level drug offenses and/or prostitution, with an assigned caseload of approximately 25–30 participants. Case managers collaborate with LEAD partners, service providers, housing providers, and other community organizations to help participants access services and work toward stability and improved quality of life. REACH serves individuals experiencing homelessness and behavioral health conditions through outreach-based care coordination, multidisciplinary clinical services, and housing support. Services are grounded in harm reduction, respect, and dignity, and include support with housing, legal issues, health care, entitlements, and treatment for substance use and mental health conditions. The program is committed to racial equity and social justice and to diverting people from jail by strengthening community-based support. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., at the Belltown site. The salary range is $73,500–$87,500. New-hire pay is typically near the base of the range. Employees may be eligible for an additional $1,000 for qualifying bilingual or multilingual proficiency and/or $1,000 for qualifying advanced educational credentials.

Requirements

High school diploma or equivalent.
Ability to respectfully engage participants and develop a working alliance with them.
Understanding of harm reduction and demonstrated commitment to serving individuals experiencing homelessness and co-occurring disorders.
Skills to advocate for and support participants within the criminal justice system, including court appearances and written communication.
Ability to advocate, communicate effectively, and solve problems under pressure in high-stress situations.
Understanding of racial justice and social equity, and commitment to creating an equitable environment for ETS clients, patients, and staff.
Ability to establish and maintain effective working relationships with people from varied ethnic, socioeconomic, and cultural backgrounds.
Strong interpersonal, verbal communication, and written communication skills.
Excellent organizational skills; ability to prioritize workload, work independently, and complete tasks efficiently and on time.
Dependability, ability to work under pressure, receptiveness to change, willingness to learn, and a cooperative approach to problem solving.
Flexible, collaborative approach and excellent attention to detail.
Ability to maintain confidentiality and exercise discretion with sensitive information.
Ability to set boundaries, resolve conflict, and de-escalate issues.
Computer literacy and basic knowledge of Microsoft Office Suite or an equivalent suite such as Google Workspace.
Ability to use email and calendaring, send attachments, use chat, calling, and videoconferencing features, and navigate search engines and websites.

Nice To Haves

Further education or training.
Street outreach experience.

Responsibilities

Work with staff to transform systems of harm and inequity and develop approaches to improving community health and safety by addressing substance use and homelessness.
Contribute to the organization-wide initiative to reimagine community interconnectedness and address organizational and societal impacts of white supremacy and settler colonialism.
Provide outreach and intensive case management to assigned participants, engaging them on the street and at social service facilities.
Assess participants’ chemical dependency, housing status, and needs for services such as medical care and mental health care.
Help participants access funding programs, including SSI, ABD, and VA programs.
Assist participants with finding housing and maintaining occupancy.
Develop individualized service plans with participants addressing needs such as food, clothing, shelter, health care, and substance use treatment or reduction, and update plans as needs and goals change.
Develop and maintain working relationships with service providers, housing providers, government workers, landlords, treatment providers, and other community programs.
Provide structured intensive case management consistent with program policies.
Maintain collaborative relationships with LEAD partners, including law enforcement and prosecuting offices.
Advocate for and support participants within the criminal justice system, including court appearances and written communication.
Attend Operational Work Group meetings and participant staffing meetings with partners.
Accompany participants to appointments as needed.
Assist participants with developing spending plans and shopping.
Help participants enter service programs and access appropriate housing, and advocate with service providers on their behalf.
Identify gaps and barriers in community resources and advocate for systemic changes.
Attend REACH and LEAD team meetings and other required meetings.
Maintain participant files for the assigned caseload in accordance with program, contract, and state requirements.