Community Justice Case Manager - REACH

Evergreen Treatment Services & REACH•Seattle, WA

7d•$73,500 - $87,500•Onsite

About The Position

The Community Justice (LEAD) Case Manager is part of Evergreen Treatment Services’ REACH team. The role supports individuals suspected of low-level drug offenses and/or prostitution through outreach, relationship-building, and intensive case management. The caseload is approximately 25–30 individuals. The Case Manager provides long-term engagement and supportive services and collaborates with LEAD partners, service providers, housing providers, and community organizations. REACH serves people experiencing homelessness and behavioral health conditions, using harm-reduction principles that emphasize respect and dignity. Its services include outreach-based care coordination, multidisciplinary clinical services, and help accessing and maintaining housing, health care, legal assistance, entitlements, and treatment. The role contributes to ETS’s efforts to address substance use and homelessness, promote racial equity and community justice, and divert people from jail by connecting them with community-based support. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., at the Belltown site. The salary range is $73,500–$87,500. New hires typically start near the base of the range; qualifying bilingual or multilingual proficiency and/or advanced educational credentials may qualify for an additional $1,000 each.

Requirements

High school diploma or equivalent required.
Ability to respectfully engage participants and develop a working alliance with them.
Understanding of harm reduction and demonstrated passion for serving people experiencing homelessness and co-occurring disorders.
Skills to advocate for and support participants within the criminal justice system, including court appearances and written communication.
Ability to advocate, communicate effectively, and problem-solve under pressure in high-stress situations.
Understanding of racial justice and social equity and commitment to helping create an equitable environment for ETS clients, patients, and staff.
Ability to establish and maintain effective working relationships with people from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Strong interpersonal, verbal communication, and written communication skills.
Strong organizational skills and ability to prioritize workload, work independently, and complete tasks efficiently and on time.
Dependability, ability to work under pressure, receptiveness to change, willingness to learn, and a cooperative approach to problem-solving.
Flexibility as a team player and excellent attention to detail.
Ability to maintain confidentiality and use discretion with sensitive information.
Ability to set boundaries, resolve conflict, and de-escalate issues.
Computer literacy and basic knowledge of Microsoft Office or equivalent, including email and calendaring, attachments, chat, calls and videoconferencing, and browser searches.

Nice To Haves

Further education or training is desirable.
Street outreach experience is a plus.
People impacted by the criminal legal system are encouraged to apply.

Responsibilities

Work with staff to advance ETS’s mission and transform systems of harm and inequity in approaches to community health and safety, substance use, and homelessness.
Contribute to the organization-wide initiative to reimagine community interconnectedness and address the effects of white supremacy and settler colonialism.
Provide outreach and intensive case management to assigned participants, engaging them on the street and at social service facilities.
Assess participants’ chemical dependency severity and housing status and identify needs for other services, including medical and mental health care.
Help participants access funding programs such as SSI, ABD, and VA benefits.
Help participants find housing and maintain occupancy.
Develop individualized service plans with participants addressing needs such as food, clothing, shelter, health care, and substance use disorder treatment or reduction of drug and alcohol use; periodically update plans to reflect progress, goals, and emerging needs.
Develop and maintain working relationships with service providers and community programs, including Sobering Center staff, DSHS workers, treatment and mental health providers, health care providers, shelter providers, landlords, detox centers, Assessment Center staff, and protective or representative payees.
Provide structured intensive case management consistent with program policies.
Build and maintain collaborative relationships with LEAD partners, including the Seattle Police Department, King County Sheriff, and King County and City of Seattle Prosecutor’s offices.
Advocate for and support participants in the criminal justice system, including court appearances and written communication.
Attend scheduled Operational Work Group Meetings, participant staffing meetings with partners, REACH and LEAD team meetings, and other required meetings.
Accompany participants to appointments as needed.
Assist participants with developing spending plans and shopping.
Advocate for participants with service providers and help them enter service programs.
Develop relationships with housing resources and help participants access appropriate housing.
Identify gaps and barriers in community resources and advocate for systemic changes.
Maintain participant files for the assigned caseload in accordance with program, contract, and state requirements.
Perform new or different duties and responsibilities as assigned.