Community Impact Specialist

Community Medical Services•Lake Havasu City, AZ

19h

About The Position

Community Medical Services (CMS) is hiring a Community Impact Specialist to support patients recovering from opioid and other substance use disorders. The role builds relationships with community partners and coordinates care between opioid treatment program clients and community agencies, supporting clinic staff in providing a safe place for people beginning recovery. The position may involve work at any CMS clinic, in community-based settings, at a correctional health facility, or inside a transport vehicle. The specialist identifies and accesses community resources, coordinates referrals and care, documents outreach and client encounters, maintains program data in multiple databases, and supports special populations and projects. The role also involves resolving client altercations and crises, attending provider and community meetings, advocating and educating on behalf of clients, and supporting program development and implementation. CMS is a CARF-accredited addiction treatment program offering outpatient medication-assisted treatment and individual and group counseling. Headquartered in Arizona, CMS operates more than 70 clinics in 14 states. The company describes its work environment as supportive, engaging, and fulfilling, and states that employee contributions are valued.

Requirements

Culturally competent and sensitive to individualized client treatment needs.
Able to travel within the region, including to all CMS locations as needed.
Valid driver license and Motor Vehicle Clearance, including a satisfactory driving record for 39 months.
Sensitive to the needs of individuals in substance abuse treatment and able to interact with clients in a friendly, helpful, and courteous manner.
Comfortable working in CMS clinics, community-based settings, a correctional health facility, or inside a transport vehicle.
Knowledge of community resources, including food stability, housing, recovery stability, employment, benefits, inpatient MAT-friendly recovery services, shelters, emergency services, primary care providers, and services for special populations.
Able to work with passion, humility, integrity, and a positive attitude.

Nice To Haves

Experience in substance abuse rehabilitation and/or opioid treatment programs.
Bilingual.

Responsibilities

Build relationships with community partners, including coalitions, health homes, sister agencies, specialty providers, hospitals, clinics, law enforcement, and fire and EMT services.
Coordinate care between opioid treatment program clients and community agencies.
Identify and access community resources.
Document client and agency encounters, care coordination, outreach activities, presentations, and meetings accurately and promptly.
Maintain outreach program data in QuickBase, Methasoft, and CRM databases.
Coordinate care with partner systems and provide documentation as requested.
Support special populations and projects, including completing intake documentation.
Resolve client altercations, manage crisis episodes, and assist with conflict resolution.
Attend provider and community meetings to advocate, educate, and support relationships with system partners.
Work with the project management team to support program development and implementation.
Receive and process referrals for community support from CMS clinics and community system partners.
Complete documentation within 24 hours of the shift.