Community Impact Manager
About The Position
The Community Impact Manager provides administrative support to Outreach Department programs and processes while protecting customer privacy and maintaining the confidentiality of information obtained during service. The role manages program data, outcomes, and community impact measures to support agency planning, grant requirements, and strategic decision-making, and develops procedures to ensure accurate, consistent, and compliant program documentation. The position supervises and supports Warehouse staff, maintains relationships with food distribution partners, and provides administrative support for agency programs, including USDA Food distribution and Volunteer Income Tax Assistance (VITA). It assists with recruiting, training, certifying, and reporting for VITA volunteers and site coordinators, oversees VITA site operations and quality requirements, and manages Outreach Department vehicles and food distribution trucks, including maintenance and monthly reporting. The manager also participates in approved professional development and performs other duties as assigned.
Requirements
- Supervisory experience is required.
- Demonstrated ability to lead using a strength-based approach.
- Demonstrated ability to present materials to community groups and organizations.
- Obtain IRS Income Tax Preparer - Advanced Level certification within 30 days of hire.
- Obtain Food Safety Manager certification within 30 days of hire.
- Complete annual USDA Civil Rights training.
- Ability to solve practical problems and handle a variety of situations.
- Ability to interpret written, oral, diagrammatic, or other instructions.
- Proficient computer skills, including Word, Excel, Outlook, PowerPoint, and Internet.
- Successful clearance of DHHS Central Registry and criminal history record check.
- Reliable transportation, valid driver’s license, valid vehicle insurance, and successful motor vehicle check.
- Must comply with agency smoke-free and drug-free policies.
- Must understand the importance of daily work attendance.
Nice To Haves
- Bachelor’s degree in Social Work, Human Services, or a related field is preferred.
Responsibilities
- Collect, maintain, and report program data, outcomes, and community impact measures for agency planning, grant requirements, and strategic decision-making.
- Develop and maintain procedures to ensure program documentation is accurate, consistent, and compliant with agency and program requirements.
- Provide supervision, guidance, and support to Warehouse staff.
- Develop and maintain positive relationships with public and private food distribution partners.
- Provide administrative support for agency programs, including USDA Food distribution and Volunteer Income Tax Assistance.
- Assist in recruiting, training, certifying, and reporting for VITA volunteers and volunteer site coordinators.
- Oversee VITA site operations and ensure Quality Site Requirements are met at every site.
- Oversee Outreach Department vehicles and food distribution trucks, including maintenance and monthly reports.
- Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities as identified and approved by the supervisor.
- Protect customer privacy and maintain the confidentiality of information obtained during service.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
