Community Impact Manager
About The Position
The Manager of Community Impact helps lead Pennrose Management Company’s efforts to provide effective, meaningful supportive-service initiatives and programs to residents of Pennrose communities. The role directly supervises on-site Community Impact Coordinators to ensure programs comply with state and federal agency requirements and supports employees and third-party providers responsible for delivering Community Impact services across the Pennrose portfolio. The position requires 65%–75% travel to properties in Pennsylvania, New Jersey, and Delaware. The listed pay range is $75,000–$85,000, depending on experience.
Requirements
- Bachelor’s degree in Social Service or a related field.
- Five to six years of experience in the social-service field within a multifamily housing environment.
- Valid driver’s license and an insured vehicle.
- Ability to travel regularly between properties and for on-call emergencies and training.
- Ability to travel by plane and automobile.
- Ability to work periodic flexible hours.
- Ability to work at property locations within or near transitional neighborhoods.
- Ability to climb stairs, use elevators, bend, squat, and reach overhead.
Responsibilities
- Directly supervise assigned Supportive Service Coordinators and provide coaching, counseling, and feedback.
- Coordinate supportive-service plans and the delivery of appropriate services at assigned properties.
- Evaluate staff delivery of supportive services and provide regular on-site assistance and support to Community Impact team members.
- Promote professional development and the continued professional growth of supervised employees.
- Identify, develop, and maintain relationships with community-based supportive and social-service agencies, and share relevant information with site managers and Community Impact staff.
- Assist with developing supportive-service plans and applications for sites under development as part of the funding application process, including securing community agency support for service delivery.
- Monitor and meet reporting requirements for applicable funding sources, including submitting monthly reports and annual plans.
- Train and support staff on supportive-service roles and responsibilities.
- Create, update, and implement Community Impact department training modules.
- Participate in training sessions, service coordinator trainings and forums, and other professional development opportunities.
- Support the Director of Community Impact with administrative responsibilities for the department.
- Monitor state and federal reporting and ensure agency reports are completed on time.
- Provide the Director of Community Impact with monthly, quarterly, and annual supportive-service program compliance and performance reports.
- Monitor supportive-service programming and address performance that does not meet PMC Supportive Service Scorecard standards.
- Support improved property operations through supportive-service provision.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
