Community Impact Coordinator I

Community Action Partnership of San Bernardino•San Bernardino, CA

5d•$25 - $29•Hybrid

About The Position

Under the direction of the Program Manager, the Community Impact Coordinator I will be directly responsible for implementation efforts and ongoing support of an electronic client intake system using Salesforce, tracking data electronically and relationship building throughout San Bernardino County. In addition, the Community Impact Coordinator I will manage the collection, storage, analysis, and reporting of client data, drafting it into professional reports. This position is integral to the success of the CAPSBC Food Bank, supporting our efforts to utilize data to effectively, understand and serve food insecure clients throughout San Bernardino County, and requires extensive travel throughout the county plus occasional weekends or non-traditional hours.

Requirements

Computer systems, hardware, and software
Teaching individuals with varied technical ability using a friendly approach
Principles and techniques of data analysis and presentation of data
Principles of time management
Program evaluation, monitoring, and impact assessment
Human service issues, community relations, and outcome-based evaluations
Effective communication, public relations techniques, and networking practices
Standard office procedures and standard office equipment operation
Business English usage, grammar, spelling, vocabulary and punctuation
Organize, conduct, and direct activities and trainings with community organizations and community members of varied technical ability.
Proficiency with MS Office and CRM system (e.g. Salesforce, ServiceNow, Zen Desk, Net Suite, Dynamics), or other comparable CRM system.
Proficiently operate standard office equipment, including computer hardware and software applications associated with performance of assigned work (i.e., MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, Adobe Reader, Internet Explorer, and CRM data systems).
Maintain a database and conduct routine maintenance as needed to ensure data integrity.
Work with large data sets across multiple programs.
Prepare, analyze, and interpret reports, statements, and written material.
Model and articulate CAPSBC’s commitment to diversity, excellence, and professionalism in all facets of the work.
Establish and maintain professional boundaries while working with clients and volunteers.
Demonstrate a positive attitude, self-motivation, well organized, resourcefulness, and excellent interpersonal skills.
Maintain confidentiality.
Plan, develop, and direct multiple projects.
Work in a fast-paced environment with shifting priorities.
Operate agency/personal vehicle for official business purposes in a safe manner.
Work overtime, occasional weekends, and/or evenings as needed.
Associate’s degree or equivalent required; Bachelor’s degree preferred
1-2 years of reporting or data analysis preferably in a social service or non-profit organization

Responsibilities

Conducts technical trainings with public, private, civic, and non-profit agencies in one-on-one, group settings, virtual scenarios, and off-site throughout San Bernardino County.
Travel throughout the entirety of San Bernardino County to provide technical trainings, oversee client intake system implementation, assist with client intake, and general technical support.
Provide technical support for and proactively assist Salesforce Community Cloud users.
Serve as the lead facilitator for data-centric projects including gathering and compiling data from multiple sources.
Manage and administer electronic client intake system and year-round data collection.
Create reports, track performance, and enable the interpretation of data.
Design surveys to support CAPSBC Food Bank objectives and community health initiatives.
Work collaboratively with community public, private, civic, corporate, and non-profit agencies engaged in hunger alleviation, food security systems, and anti-poverty work to maximize outcomes and NPI’s.
Perform administrative duties including data entry, data verification, duplication checks and mergers, and ensuring overall database integrity using Salesforce.
Utilize data to monitor, evaluate, and report on impact of programs and food distributions throughout the service area.
Develop community food insecurity profiles for zip codes, cities, districts and at the county level.
Troubleshoot data inconsistencies including duplicates, typos, and misapplication challenges.
Represents CAPSBC Food Bank for in-house meetings and external meetings as needed.
Recommend opportunities to improve, streamline, and optimize processes.
Other duties as assigned.

Benefits

Medical –Subject to required employee monthly contribution.
Dental- 100% employer paid for employees.
Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option.
Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
Voluntary supplemental life insurance coverage.
Fourteen (14) Paid Holidays.
Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows: 1-5 years (3.08 hours per pay period = 10 days), 6-14 years (4.62 hours per pay period = 15 days), 15-over (6.15 hours per pay period = 20 days).
Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
Social Security paid by employee is matched by CAPSBC, as well as Medicare.
Merit advancements.