Community Home Lending Advisor- Worth, IL

JPMorgan Chase & Co. • Worth, IL

2d

About The Position

Join the Chase Home Lending team as a Community Home Lending Advisor, guiding customers through the home loan process and serving as their primary point of contact from initial engagement through closing. The role focuses on promoting Chase mortgage products, educating prospective homeowners, and building community relationships while complying with applicable lending regulations and Chase policies. The advisor works with branch teams and other partners to support customers and help them access appropriate home lending products and local assistance programs.

The position requires compliance with Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and registration under the SAFE Act through the National Mortgage Licensing System and Registry (NMLS). Continued employment is contingent on meeting these requirements, including successful registration and timely renewals. Employment offers are subject to review of criminal conviction history, credit report, NMLS information, and other relevant information.

Chase offers a competitive total rewards package, which may include base salary, commission-based pay or discretionary incentive compensation for eligible roles, and benefits subject to eligibility. The company describes itself as an equal opportunity employer and provides reasonable accommodations for applicants and employees.

Requirements

• Bachelor’s degree or equivalent work experience in sales and/or real estate.
• Five years of proven mortgage sales experience, including strong knowledge of mortgage products, credit, and mortgage processes.
• Understanding of FHA, VA, FNMA, and FHLMC guidelines, unique requirements, and low-down-payment products. Regional Management approval is required for internal Home Lending Advisors who have been in their position for less than one year.
• Knowledge of the local real estate market and ability to build external referral sources and networks, such as realtors, nonprofits, community groups, and civic or professional organizations.
• Track record of customer satisfaction, demonstrated through customer satisfaction scores and comments.
• Superior written and verbal communication skills for community outreach, homeowner education, and work with community-based nonprofits, community groups, consumer advocacy groups, and civic or professional groups.
• Intermediate personal computer skills in a Windows environment.
• Meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and obtain or update NMLS registration under the SAFE Act; continued employment is contingent on compliance.

Responsibilities

• Maintain knowledge of Chase home lending products and local housing assistance programs and grants for down-payment or closing-cost assistance.
• Promote mortgage products to Chase customers and community members; educate and counsel prospective homeowners who are not yet ready to apply, while following current lending guidelines and Chase policies.
• Act as an internal and external mortgage expert and conduct activities that promote mortgage loan originations through community relationships.
• Partner with branch teams by training them on products and services, meeting with their customers, and introducing new clients to bankers for additional products and services.
• Create a strong customer experience using marketing efforts such as direct mail, media advertisements, cross-selling, relocation and statement programs, Chase.com, electronic newsletters, and outbound lead sourcing.
• Serve as the customer’s primary point of contact during mortgage origination, addressing concerns, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting obstacles, and tracking progress through closing.
• Comply with applicable lending regulations and Chase policies, including required Loan Originator and NMLS/SAFE Act requirements.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation may be available in eligible roles, paid as cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level