Community Health Worker

CVS Health•Glendale, AZ

11d•$19 - $35

About The Position

A Community Health Worker (CHW) at Oak Street Health bridges patients, their communities, and medical systems to remove barriers and support wellness across all life domains. The CHW advocates for and liaises with patients through proactive in-person and phone outreach based on their care needs, promoting health literacy and access to resources that support healthier lives. The role calls for flexibility, problem-solving, strong communication, and knowledge of the community served. No clinical license is expected, and CHWs work within their scope of practice. CHWs work closely with Medical Social Workers to manage patient care plans, support care-team decision-making, and coordinate clinical and complementary services. They meet patients at patient-centered locations, including Oak Street Health centers, homes, external medical facilities, and community settings. About half of the role is spent outside the center, so reliable transportation is required. The position is full-time, with 40 anticipated weekly hours.

Requirements

At least 1 year of experience in healthcare, a community-based, case management, or social service environment.
Strong oral and written communication skills.
Ability to manage multiple priorities while maintaining a positive attitude.
Dedication to serving the community and building meaningful relationships.
Proficient computer skills, including Windows, GSuite, and Microsoft tools.
Reliable transportation and ability to travel throughout the community to various locations.
US work authorization.

Nice To Haves

Fluency in a language commonly spoken in the community when needed, most often English and Spanish.
Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
Knowledge of community resources and resource navigation.
Community Health Worker certification, or an associate or bachelor’s degree in a related field.
Experience using electronic medical record systems.
Problem-solving orientation and a flexible, positive attitude.

Responsibilities

Establish and maintain relationships with patients, community organizations, team members, and partners to coordinate patient needs.
Manage care-team referrals and collaborate with the Medical Social Worker on action plans.
Facilitate communication among parties involved in patients’ care, including family members, caregivers, medical providers, and community-based organizations.
Build relationships with local community organizations and maintain an inventory of organizations that may benefit patients.
Connect patients with state and local resources related to housing, transportation, food, activities of daily living, and other barriers to health.
Assist patients in completing applications to access eligible benefits and resources.
Promote patient goal-setting and achievement to improve quality of life and self-efficacy, using goals agreed upon by the care team.
Meet patients at patient-centered and patient-preferred locations, including health centers, homes, external medical facilities, and community settings.
Drive engagement with high-risk individuals, including supporting completion of specialty appointments and post-discharge visits; this may include accompanying patients to appointments.
Complete referrals to organizations and agencies as needed.
Deliver culturally appropriate health education in areas for which Oak Street Health has provided competency training.
Participate in interdisciplinary team meetings to support care-team decision-making.
Document patient interactions promptly in the electronic medical record while maintaining HIPAA standards and protecting confidential health information.
Manage time and priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
Perform other duties as assigned.