Community Health Worker

UT Health San Antonio • San Antonio, TX

3h

About The Position

Under direct supervision, the Community Health Worker assists individuals and communities with adopting healthy behaviors by establishing trusting relationships with patients and their families and providing general support and encouragement. The role promotes and facilitates access to health care and social service systems. In the surgical patient setting, the worker conducts pre-procedure outreach, identifies barriers to surgery, connects patients with resources and care teams, reinforces established pre-operative instructions, helps plan for recovery at home, and documents patient needs.

Requirements

• Demonstrated knowledge of health and social services systems and familiarity with community resources and services.
• Ability to maintain full confidentiality of program participant information and data.
• Ability to shape others' understanding in ways that capture interest, inform, and encourage participation.
• Ability to build and maintain positive working relationships with individuals and work groups through open communication and collaboration, and to work with others toward goals and objectives.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Bilingual.

Responsibilities

• Make outreach calls to surgical patients before procedures to check in and remind them about appointments, testing, and next steps.
• Screen for barriers that could delay or cancel surgery, including transportation, a ride home, caregiver support, or difficulty understanding instructions.
• Connect patients with community resources, social services, and their primary care provider.
• Reinforce pre-operative instructions from the surgeon, anesthesia, and nursing; promptly route clinical or medication questions to a nurse or provider.
• Help patients and families plan for recovery at home and connect them with the appropriate team for equipment, home health, or follow-up.
• Share patient needs with the PAT team during huddles and document information in Epic.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed