Community Health Worker

OhioHealth • WORK AT HOME - OHIO, OH

3d

About The Position

The Community Health Worker (CHW) works with OhioHealth patients who have non-clinical barriers to engaging in treatment plans and recommendations. In collaboration with a multidisciplinary team, the CHW identifies barriers to health care and coordinates support services and community resources to address them. The role provides individual consultation and follow-up based on social determinants of health, patient demographics, and lack of resources.

The position provides direct patient support, including intake interviews conducted in person or by phone, coordination of community resources, basic health promotion education, and support for adherence to treatment plans and access to affordable medication. Visits may take place in patients’ homes or in the community based on risk. The CHW also documents patient interactions, communicates with care teams, maintains relationships with community agencies, coordinates referrals, and performs administrative tasks. Reliable transportation is required.

Requirements

• High school diploma or GED.
• Reliable transportation.
• Community Health Worker certification from an approved training program, or must have started the certification within one year of hire.
• Experience working with underprivileged populations in the community.
• 1–3 years of experience.

Responsibilities

• Meet individually with patients, face to face or by telephone, to conduct intake interviews and identify non-clinical barriers.
• Conduct home or community-based visits when indicated by the severity of patient risk.
• Coordinate support services and community resources for patients and provide basic health promotion education.
• Facilitate patients’ adherence to treatment plans and help them access affordable medication.
• Develop and track measurable, time-bound goals with patients.
• Maintain HIPAA compliance.
• Communicate the importance of adhering to the plan of care developed by the multidisciplinary team.
• Discuss healthy lifestyle choices, including nutrition, exercise, and stress management, and the adverse health impacts of smoking, drinking, and drug use.
• Document patient interactions and communicate regularly with the care team.
• Develop and maintain relationships with community resources to coordinate patient care and maintain positive relationships between OhioHealth and community resources.
• Participate in multidisciplinary care team huddles.
• Report patient demeanor that may affect treatment and document information ancillary to medical treatment, such as stressors, children, domestic violence, and partner involvement.
• Recognize and report signs of family violence, abuse, and neglect.
• Maintain accurate and timely patient records.
• Serve as a community liaison between OhioHealth and local community agencies.
• Answer phones, review messages, and triage calls to determine needs and appropriate actions.
• Make, facilitate, and track appropriate referrals.
• Recognize differences in client populations and their implications for identifying appropriate services.
• Perform job duties with a focus on safety, quality, and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED