Community Health Worker

CVS Health•Flint, MI

4d•$19 - $35

About The Position

The Community Health Worker (CHW) at Oak Street Health serves as a bridge between patients, their communities, and medical systems to remove barriers and promote wellness across life domains. CHWs advocate for and liaise with patients through proactive in-person and phone outreach, promoting health literacy and access to resources that support healthier lives. Success requires flexibility, problem-solving, strong communication, and an intimate knowledge of the community served. No clinical license is expected, and CHWs must work within their scope of practice. CHWs work closely with Medical Social Workers to manage patient care plans, support care-team decision-making, and coordinate clinical and complementary services. They meet patients in preferred locations, including health centers, homes, medical provider facilities, and community settings. They should expect to spend about half their time outside the center and must have reliable transportation to travel throughout the community. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $18.50–$35.29 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to base pay. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

At least 1 year of experience in healthcare, a community-based environment, case management, or social services.
Strong oral and written communication skills.
Ability to manage multiple priorities while maintaining a positive attitude.
Dedication to serving the community and building meaningful relationships.
Proficient computer skills, including Windows, GSuite, and Microsoft tools.
Access to reliable transportation and ability to travel throughout the community to various locations.
US work authorization.

Nice To Haves

Fluency in a language commonly spoken in the community; most often this includes bilingual English/Spanish.
Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
Knowledge of community resources and resource navigation.
Community Health Worker certification or an associate or bachelor’s degree in a related field.
Experience using electronic medical record systems.
Problem-solving orientation and a flexible, positive attitude.

Responsibilities

Establish and maintain strong relationships with patients, community organizations, team members, and partners to coordinate patient needs.
Manage patient referrals defined by the care team and collaborate with the Medical Social Worker on action plans.
Facilitate communication among parties involved in patients’ care, including family members, caregivers, medical providers, and community-based organizations.
Build relationships with local community organizations and maintain an inventory of organizations that may benefit patients.
Connect patients with state and local resources related to housing, transportation, food, activities of daily living, and other social or physical barriers to health.
Assist patients with applications to access eligible benefits and resources.
Promote patient goal setting and achievement to improve quality of life and self-efficacy, using goals agreed upon by the care team.
Meet patients in patient-centered, patient-preferred locations, such as the health center, a patient’s home, a medical provider facility, or a community setting.
Engage high-risk individuals, including supporting completion of specialty appointments and post-discharge visits; this may include accompanying patients to appointments.
Complete referrals to organizations and agencies as needed.
Deliver culturally appropriate health education in areas where Oak Street Health has provided competency training.
Participate in interdisciplinary team meetings to support care-team decision-making.
Document patient interactions promptly in the electronic medical record while maintaining HIPAA standards and confidentiality of protected health information.
Manage time and priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
Perform other duties as assigned.