Community Health Worker

CVS Health•Philadelphia, PA

13d

About The Position

The Community Health Worker (CHW) at Oak Street Health serves as a bridge between patients, their communities, and medical systems. The role focuses on removing barriers to wellness, advocating for patients, and providing proactive in-person and phone outreach based on care needs to promote health literacy and access to resources. CHWs work closely with Medical Social Workers and interdisciplinary care teams to manage care plans, support team decisions, and coordinate clinical and complementary services. The position does not require a clinical license and must be performed within the CHW’s scope of practice. CHWs meet patients at patient-centered locations, including Oak Street Health centers, patients’ homes, external medical facilities, and community settings. They should expect to spend about half their time outside the center and must have reliable transportation to travel throughout the community. The role requires flexibility, problem solving, strong communication, and knowledge of the community served. The position is full-time, with 40 anticipated weekly hours.

Requirements

At least 1 year of experience in healthcare, a community-based, case management, or social service environment.
Strong oral and written communication skills.
Ability to manage multiple priorities while maintaining a positive attitude.
Dedication to serving the community and building meaningful relationships.
Proficient computer skills, including Windows, GSuite, and Microsoft tools.
Reliable transportation and ability to travel throughout the community to various locations.
US work authorization.

Nice To Haves

Fluency in a language commonly spoken in the community when necessary, most often English and Spanish.
Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
Knowledge of community resources and resource navigation.
Community Health Worker certification or an associate or bachelor’s degree in a related field.
Experience using electronic medical record systems.
A problem-solving orientation and a flexible, positive attitude.

Responsibilities

Establish and maintain strong relationships with patients, community organizations, team members, and partners to coordinate patient needs.
Manage referrals defined by the care team and collaborate with the Medical Social Worker on action plans.
Facilitate communication among parties involved in patients’ care, including family members, caregivers, medical providers, and community-based organizations.
Build relationships with local community organizations and maintain an inventory of organizations that may benefit patients.
Connect patients to state and local resources related to housing, transportation, food, activities of daily living, and other social and physical barriers to health.
Assist patients with applications to access eligible benefits and resources.
Promote patient goal setting and achievement to improve quality of life and self-efficacy, using goals agreed upon by the care team.
Meet patients at patient-centered and patient-preferred locations, such as a health center, patient home, external medical facility, or community setting.
Drive engagement with high-risk individuals, including completion of specialty appointments and adherence to post-discharge visits; this may include accompanying patients to appointments.
Complete referrals to organizations and agencies as needed.
Deliver culturally appropriate health education in areas where Oak Street Health has provided competency training.
Participate in interdisciplinary team meetings to support care team decision making.
Document patient interactions promptly in the electronic medical record while maintaining HIPAA standards and confidentiality of protected health information.
Manage time and priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
Perform other duties as assigned.

Benefits

Paid vacation and sick time.
401(k) match options and retirement savings options.
Health insurance, including medical, dental, and vision coverage.
Paid time off.
Wellness programs and other resources supporting physical, emotional, and financial well-being.
Leadership development opportunities.
Continuing education stipends.
Flexible work environments.
Opportunities for high levels of responsibility and rapid advancement.
Eligibility for a CVS Health bonus, commission, or short-term incentive program.