Community Health Worker - Enhanced Care Management

Neighborhood Healthcare•Temecula, CA

1d•$25 - $35•Hybrid

About The Position

The Community Health Worker (CHW) works with Enhanced Care Management (ECM) members to improve their whole health through outreach and engagement, primarily in field-based settings. The CHW collaborates with the ECM team, members and families, other professionals, and the designated primary care provider (PCP) care team. This is a hybrid position; on-site expectations depend on performance. The proposed schedule is Monday through Friday, 8:30 AM to 5:00 PM, with a 30-minute lunch. Neighborhood is a private, nonprofit 501(c)(3) community health organization serving more than 100,000 people and providing over 500,000 medical, dental, and behavioral health visits annually. Its mission is to improve the health and happiness of the communities it serves by providing quality care to all, regardless of situation or circumstance. The organization has served its communities since 1969.

Requirements

High school diploma or GED.
Two years of experience in the healthcare, behavioral health, or social services industry.
Valid California driver’s license and proof of auto insurance.
Ability to engage members in varied settings, including by phone, in person, in homes, and in care settings such as hospitals.
Knowledge of the community, especially non-professional resources and their reputation.
Ability to develop relationships with community members and leaders, including faith-based communities.
Sound decision-making and judgment, including knowing when to consult the team, supervisors, and experts.
Understanding of and sensitivity to mental health conditions and addictive disorders.
Excellent verbal and written communication, composition, typing, and proofreading skills.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to manage multiple tasks simultaneously.
Strong planning, organizational, teamwork, and relationship-building skills.
Ability to work both as part of a team and independently.
Ability to handle highly confidential information professionally and ethically.
Ability to lift or carry 20 pounds and stand for long periods.

Nice To Haves

Experience in outreach and customer service in medical-office and behavioral-health environments, working with individuals who have substance use disorders and mental health issues.
Bilingual English/Spanish.

Responsibilities

Help eligible ECM members navigate the healthcare system through phone and in-person outreach and follow-up.
Help members participate in medical and behavioral healthcare by addressing barriers to care.
Document member barriers and share them with the ECM team and PCP to improve care and outcomes.
Use evidence-based engagement approaches, such as motivational interviewing, to support members’ sense of control over their health and collaboration with their care teams.
Communicate easy-to-read health and wellness information to the community and provide information about Home Health Plan (HHP) member benefits and services.
Advocate for ECM members in their homes, communities, and provider organizations.
Build and maintain positive working relationships with providers through approved communication methods, including provider-office interactions, phone, email, and fax.
Represent the community’s perspective and help the ECM team and providers understand patients’ and communities’ cultures, norms, beliefs, and preferences.
Help create culturally appropriate messages and materials and deliver them to members.
Work collaboratively within the ECM team on responsibilities, task sharing, conflict resolution, and member case reviews.
Collaborate with ECM team members on member care issues.
Participate in weekly case reviews and consult the member’s PCP before taking clinical action.
Maintain accurate, useful documentation that complies with regulatory requirements and accreditation standards.
Participate in required staff meetings and other activities.
Follow workplace safety, infection-control, privacy, corporate integrity, and security requirements; report injuries, unsafe conditions, and unethical, fraudulent, or unlawful behavior.