Community Health Worker (CHW) – Outreach & Healthcare Access Support

Therapeutic Play Foundation•Los Angeles, CA

4h•Hybrid

About The Position

The Community Health Worker (CHW) supports outreach, engagement, healthcare access coordination, Enhanced Care Management (ECM) enrollment support, wellness programming, and community-based client engagement throughout Los Angeles County. The role helps individuals and families connect with healthcare services, wellness resources, community supports, and Therapeutic Play Foundation programming through relationship-building, follow-up communication, field-based engagement, and healthcare access support. The position includes outreach communication, client follow-up, enrollment support, community engagement, Wellness Lab participation, field-based outreach, healthcare access coordination, and ongoing relationship-building with assigned clients and community members. CHWs support the Foundation’s CalAIM and community wellness initiatives and are expected to communicate professionally and responsively, adapt to changing operational needs, and maintain accurate documentation. CHWs must work at least three in-person days per week based on assigned outreach and community engagement activities. Other workdays may involve remote assignments, though CHWs must remain available for additional in-person support when operationally needed. Assignments may take place throughout Los Angeles County and include in-home visits, community settings, events, meetings, phone and digital outreach, enrollment follow-up, documentation, training, and administrative support.

Requirements

High school diploma required.
Strong communication, engagement, and relationship-building skills.
Ability to maintain professionalism while supporting high-need populations.
Comfort working in community settings and engaging diverse populations.
Availability for at least three in-person workdays per week and responsiveness to additional in-person support needs.
Flexibility and adaptability for community-based outreach and changing assignments.
Ability to travel throughout Los Angeles County is preferred.

Nice To Haves

Associate degree, CHW certification, or related education.
Experience in community outreach, healthcare engagement, customer service, social services, case management support, behavioral health, or nonprofit/community work.
Experience using phones, text communication, email systems, Google Workspace, and outreach documentation systems.
Bilingual abilities.
Reliable transportation and willingness to travel throughout Los Angeles County.

Responsibilities

Follow up with individuals, families, and community members interested in TPF programs, Wellness Labs, healthcare access services, ECM enrollment, or community wellness initiatives.
Explain available services, eligibility requirements, and enrollment steps to prospective clients.
Support outreach, engagement, and follow-up for ECM and Managed Care Plan referrals, community events, Wellness Labs, popup wellness initiatives, and healthcare access campaigns.
Help individuals complete enrollment forms, gather required documentation, and navigate onboarding processes.
Maintain timely, professional follow-up with prospective and enrolled clients.
Support transitions-of-care outreach for people recently discharged from hospitals, shelters, residential placements, or other systems of care.
Answer and respond to outreach calls through TPF’s outreach communication and auto-dialer systems during assigned shifts and outreach hours.
Make outbound calls for client outreach, appointment reminders, enrollment engagement, healthcare access support, wellness event participation, and referral coordination.
Communicate with clients through phone calls, text messages, email, and virtual engagement platforms, documenting outreach accurately and professionally.
Participate in community outreach events, Wellness Labs, Community Play Dates, popup wellness initiatives, healthcare access events, food distributions, and resource fairs.
Support event setup, participant engagement, registration, and outreach logistics.
Distribute wellness kits, backpacks, diapers, hygiene supplies, and other outreach materials.
Engage community members in activities focused on healthcare access, wellness education, self-awareness, emotional regulation, coping skills, and community connection.
Conduct outreach in schools, churches, laundromats, libraries, hospitals, and other trusted community spaces.
Link assigned clients with healthcare providers, behavioral health referrals, wellness resources, housing and community support, food resources, and other supportive services.
Assist Lead Care Managers and outreach leadership with client engagement and follow-up.
Help identify barriers to healthcare access, engagement, and wellness participation.
Maintain timely documentation and communication about client outreach and engagement.
Participate in interdisciplinary meetings, trainings, and collaborative outreach activities.
Complete assigned phone and auto-dialer outreach, text and email engagement, enrollment follow-up, documentation, virtual meetings, trainings, professional development, outreach coordination, and administrative support.