Community Health Worker II Complex Care Full-time Days
About The Position
The Community Health Worker II is a frontline health professional who is a trusted member of, or has a close understanding of, the community served. The role builds relationships that bridge the health system, social services, and the community, facilitating access to services and improving the quality and cultural competence of service delivery. Community Health Workers build individual and community capacity through outreach, community education, informal counseling, social support, and advocacy, helping patients increase health knowledge and self-sufficiency. The position supports an assigned patient panel across episodes of care and works as part of an interdisciplinary team. Services are provided in outpatient clinics, in the community, and by telephone. The Community Health Worker II also supports social drivers of health screening, patient and family education, resource access, and care-plan documentation. The role adheres to Northwestern Medicine’s mission, values, Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards.
Requirements
- Associate degree or commensurate experience.
- Community Health Worker Certification, or commitment to complete certification within two years.
- At least two years of customer service experience in a clinical environment.
Nice To Haves
- Community outreach and education experience.
- Experience in a patient-facing role.
- Volunteer experience.
Responsibilities
- Act as a liaison between the health system, social services, and the community.
- Advocate for patients to help ensure they receive necessary care and resources that are clinically and culturally appropriate.
- Serve an assigned patient panel across episodes of care to promote trust, continuity, and connection to appropriate services.
- Develop trusting relationships with patients, provide longitudinal support, assist with social stability, and close gaps in care.
- Provide services in outpatient clinics, in the community, and through telephone support as part of an interdisciplinary care team.
- Support individuals, families, and communities in building capacity and accessing resources related to social drivers of health screening, patient education, and other Northwestern Medicine resources.
- Facilitate patient and family education that promotes social wellness and increases knowledge of the health care system.
- Participate as a member of an inter-professional team working with physicians, pharmacists, social workers, therapists, and clinicians to provide comprehensive patient care.
- Collaborate with Complex Care Clinics, the Population Health team, Primary Care, Community Affairs, and FQHCs as appropriate to provide comprehensive patient support.
- Complete social drivers of health screenings and provide appropriate resources.
- Follow regulatory reporting requirements.
- Document appropriate data in the electronic medical record to support the care plan.
- Use motivational interviewing and conflict resolution skills as necessary to resolve issues and system problems in a timely manner.
- Enhance professional growth and development through appropriate educational activities, volunteering events, and community work.
- Train and orient new community health workers.
- Perform other administrative responsibilities as needed.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- A wide range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
