Community Health Worker II

Presbyterian Healthcare Services • Santa Fe, NM

3d

About The Position

Under indirect supervision, the Community Health Worker II provides patient support in an ambulatory care setting according to established standards of care, collaborating with Care Managers, Medical Providers, and other members of the health care team. The role connects patients with community-based programs to improve their health and general well-being through education and coordination of care and services.

The position also supports training and development of CHW team members, delivers classes and core competency training related to the CHW specialty, and engages with community stakeholders. It screens patients for social determinants of health, connects them with community resources, and advocates for patients and families. The role works in clinical and community-based settings, including clients’ homes, and requires comfort working in an Emergency Department and/or clinical setting, including Behavioral Health.

Requirements

• High school diploma or GED.
• Certified Community Health Worker Specialist I, II, or III.
• Three years of experience interacting with community members or working in community health/public health services.
• Ability to speak the language of the population served.
• Skill in using computers and related software applications, including email.
• Ability to communicate and set boundaries.
• Knowledge of barriers to care that patients may encounter.
• Knowledge of community agencies and resources.
• Skill in time management.
• Strong interpersonal and communication skills and ability to work effectively with a wide range of stakeholders in a diverse community.

Responsibilities

• Implement training and shadowing opportunities for new team members.
• Implement classes directly related to the CHW specialty.
• Implement CHW Core Competency training(s).
• Assist with recruiting, selecting, and hiring staff.
• Independently create and present information to external stakeholders.
• Participate in local, regional, or state community health care worker events and meetings.
• Screen patients for social determinants of health and link them to community resources that can address identified needs.
• Use motivational interviewing and other techniques to engage patients and families in self-management.
• Advocate for patients and families.
• Educate patients, families, providers, and the care team about social determinants of health.
• Build relationships with internal and external stakeholders, including other CHWs and peers, to improve community health.
• Continuously expand knowledge and understanding of available community resources and services.
• Facilitate patient access to and use of community resources, including connecting patients to social service agencies and helping complete applications.
• Initiate closed-loop referrals for programs for which patients may be eligible, when applicable.
• Work collaboratively and effectively within a team; establish supportive relationships with participants and provide feedback to team members.
• Build and maintain positive working relationships with clients, providers, case managers, social workers, agency representatives, supervisors, and office staff from diverse cultural and socioeconomic backgrounds.
• Work to reduce cultural and socioeconomic barriers between clients and institutions.
• Perform other functions as required.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability insurance.
• Group term life insurance.
• Other optional voluntary benefits.
• Employee Wellness rewards program, with opportunities to earn gift cards by participating in wellness activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED