Community Health Resource Coordinator

UNION COMMUNITY CARE•Lancaster, PA

9d•Onsite

About The Position

The Community Health Resource Coordinator uses social work or human service expertise to help patients meet self-identified social and behavioral goals. The role coordinates closely with medical, dental, and behavioral health teams and serves as a social services case manager for vulnerable patients with multiple needs, such as addiction disorder, homelessness, immigration-related needs, or mental health needs. The coordinator works with patients and families to identify barriers, develop care plans, connect them with community resources, support health insurance enrollment, and advocate with service providers. The role also conducts outreach, documents referrals and communications in the Electronic Health Record, and represents Union Community Care in public venues. The position is based at Administration in Lancaster, Pennsylvania, and requires participation in staff meetings, team meetings, and trainings.

Requirements

High school diploma required.
Bachelor's degree preferred.
At least 3 years of relevant experience.
Certified Application Counselor or Navigator certification required.
English proficiency required.
Ability to communicate effectively in person and in writing and collaborate with community organization representatives, health center staff, and clinicians.
Ability to document and schedule effectively in the Electronic Health Record.
Ability to accept assignments directly from clinicians and execute them reliably and with quality.
Ability to work occasional evenings or weekends as required.
Ability to engage effectively at community outreach events.

Nice To Haves

Bachelor's degree.

Responsibilities

Serve on medical and dental teams to coordinate social assistance and service referrals, and follow up with care teams to support integrated, patient-centered care.
Collaborate with individuals and families to create and supplement care plans grounded in trust, healing relationships, cultural humility, and awareness of social determinants of health.
Promote and support social assistance for existing and new patients, including connections to health insurance, medical services, housing, mental health referrals, WIC and food supplementation, job placement, legal services, domestic violence assistance, translation and interpretation, public benefits, and services for seniors and vulnerable adults.
Enroll adults, children, and families in public and private health insurance.
Conduct outreach and enrollment activities to promote health insurance for children, adults, and families.
Provide services in the language most comfortable for the patient or consumer.
Advocate between patients and community providers offering services.
Learn and share best practices for services, resources, and coverage with other Community Health Resource Coordinators and across the organization.
Represent Union Community Care in public venues.
Provide social assistance case management, meeting frequently with families to help eliminate barriers and plan next steps toward their goals.
Document referrals, social services, and patient communication in the Electronic Health Record.
Process referrals and documents on behalf of patients to help ensure timely access to required care and services.
Identify and develop relationships with local for-profit and nonprofit organizations that may refer patients to Union Community Care.
Perform other work-related duties as assigned.
Participate in mandatory all-staff meetings, team meetings, and trainings.