Community Health Representative III – Women's Health CHC

Ingham County•Lansing, MI

7d•Hybrid

About The Position

Under the direction of the Supervisors/Operations Manager, this role involves providing a variety of comprehensive services to coordinate the daily administration of providers, staff, visitors, and clients/patients within the ICHD/ICHC. The position assists in enrolling clients/patients in programs, answers questions regarding departmental procedures, eligibility, scheduling, and prepares various registration and insurance-related forms. It utilizes the Patient Management/EHR system for data entry and record maintenance. Employees in this position will perform general tasks and duties in various clinics, with specific assignments based on clinic needs.

Requirements

High school graduation or equivalent.
One year of general clerical experience.
Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.
Ability to access office files.
Ability to enter and retrieve information from computer.
Ability to access charts and other records and documents of the department.
Ability to operate copy machines and other office equipment.
Stooping, kneeling, and crouching to retrieve and put away supplies and materials.
May require the ability to travel throughout the county to various clinic locations.
May require the ability to lift and carry equipment weighing up to 35 lbs.
May require the ability to climb stairs to access work sites.

Nice To Haves

May require experience and training in various computer software and equipment.

Responsibilities

Receives the public in person and via telephone, answering questions regarding departmental procedures, requirements, program details, and scheduling.
Manages messages and schedules appointments for staff and clients for testing, programs, or clinics.
Assists clients/patients in completing forms, reviews documents, and processes records according to departmental policy.
Receives clients and their families at a clinic or screening site, coordinating initial interviews, screening for insurance coverage, collecting background information, and assisting with forms and applications.
Processes various applications to verify client information, checking data for accuracy and completeness.
Contacts clients/patients to verify and update information and appointments.
Monitors client/patient records to ensure proper documentation for billing.
Adjusts and records all related documents, orders, costs for services rendered, and related fees.
Assists in maintaining departmental filing, scanning, and faxing systems by ensuring proper filing of documents and client/patient records.
Retrieves materials from the system and conducts searches for necessary documentation.
Utilizes technology for data entry, including service activity, billing information, supplies used, immunization records, payments, vouchers, client information, and demographic changes.
Processes accounts receivable/payable, immunization charges, collects copays and patient payments to ensure reconciliation of daily charge entries.
Tracks expenditures and payment receipts for services and donations.
Types correspondence, reports, forms, and other documents using word processing software.
Proofreads documents for accuracy, and may type documents requiring knowledge of medical terminology and transcription.
Utilizes word processing and other software programs to format documents, spreadsheets, brochures, and training materials.
Provides outreach and education to clients/patients and medical staff regarding program guidelines, telehealth platforms, and health department services.
Performs clerical support tasks such as making copies, sorting mail, sending faxes, and taking messages.
May assist with site-specific special assignments or reporting (e.g., immunizations, CAHC, E3, BC3NP, MDSS, school and daycare reporting, dental clinic, medical records, Title X, Ryan White, refugee services).
Provides and processes records in accordance with HIPAA and PHI disclosures.
May comply with HEDIS audit information process requests.
Performs other duties as assigned.
During a public health emergency, may be required to perform duties similar to those in their job description.