Community Health Worker III

BAY AREA COMMUNITY HEALTH•San Jose, CA

3d•$29 - $33

About The Position

The Community Health Worker III (CHW III) at Bay Area Community Health primarily serves and assists patients at different organization and community sites throughout Alameda and Santa Clara Counties. The role may vary according to the assigned area of training and specialty. As a trusted community member, the CHW III acts as a liaison between primary care, specialty services, and resources available to BACH patients. Activities may include outreach, engagement, care coordination, case management, connecting patients with organizational and community resources such as food, housing, financial, and transportation assistance, and linking patients to in-person service locations. Under the general direction of a supervisor or manager, the CHW III performs CHW I and II tasks as well as advanced coordination, assessment, training, documentation, partnership, and process-improvement duties. The role supports patient engagement, linkage, coordination, monitoring, follow-up, and advocacy; promotes integrated care; and helps ensure compliance with applicable program requirements. Work may take place at clinics, mobile sites, schools, homeless encampments, warming centers, patients’ homes, or patient appointments. Travel to other sites is required, and the position may involve working outside in varying temperatures and conditions, as well as flexible hours including some evenings and weekends.

Requirements

High school diploma or equivalent.
Two to four years of experience in a community-based health care service capacity preferred.
CHW certification, with recertification and/or retraining as required.
CEC certification, if applicable.
Travel to other sites and/or locations is required.
Ability to work flexible hours, including some evenings and weekends.
Ability to work outside in varying temperatures and conditions.
Ability to sit, walk, and stand for extended periods; regularly bend, stretch, and lift up to 50 pounds; and reach, climb, balance, stoop, kneel, crouch, and crawl while performing job duties.
Manual dexterity for standard office equipment and computer keyboard tasks, including repetitive typing movements.
Ability to work with exposure to potentially dangerous materials, hazards, physical risks, and situations, following extensive safety precautions and possibly using protective equipment.

Nice To Haves

Associate of Arts or Associate of Science degree in health or a related field preferred.
Bilingual skills preferred.

Responsibilities

Perform CHW I and II tasks.
Coordinate and deliver training for CHW I through CHW II staff.
Schedule staff for external or online training.
Prepare and deliver presentations.
Assess patients’ home living situations.
Conduct housing and crisis assessments in applicable portals.
Conduct social determinants of health (SDOH) assessments and provide appropriate resources.
Conduct intake assessments of clients referred for case management.
Monitor, document, and report staff productivity through internal and external reports.
Assist with monitoring patient referrals.
Use the PDSA model for continuous process improvement.
Develop and nurture collaborative relationships with community partners.
Ensure compliance with health plan, county grant, and program requirements.
Support patient engagement, linkage, coordination, monitoring, follow-up, and advocacy.
Promote integrated care among primary care providers and specialty services.
Perform general administrative duties and adhere to HIPAA rules and BACH policies and procedures.
Conduct file reviews to maintain program compliance.
Assist with training and development to help support staff meet expectations.
Respond to information requests, research and resolve complex problems, and prepare sensitive or confidential correspondence.
Ensure program participants comply with applicable rules, regulations, standards, policies, and procedures.
Develop and periodically update an inventory of available patient resources.
Establish a pool of partners and networks to facilitate eligible patients’ access to resources and programs.
Work at assigned BACH locations, including clinics, mobile sites, schools, homeless encampments, warming centers, patients’ homes, and patient appointments.
Work flexible hours, including some evenings and weekends.
Attend workshops, training, and meetings as needed or requested.
Assist with mentoring, training, information sharing, and guidance for team members.
Assist with reviewing, interpreting, determining the impact of, and implementing program regulations and services, and recommend improvements.
Perform other duties as assigned by the supervisor.