Community Health Worker

CVS Health • Gentilly, MN

3d • $19 - $32

About The Position

A Community Health Worker at Oak Street Health serves as a bridge between patients, the community, and medical systems to remove barriers and improve wellness. The CHW advocates for and liaises with patients through proactive in-person and phone outreach, promoting health literacy and connecting patients with resources that support healthier lives. The role requires flexibility, problem-solving, strong communication, and knowledge of the community served. CHWs work closely with Medical Social Workers and the wider care team to manage patient care plans, support care decisions, and coordinate clinical and complementary services. The position works within the CHW’s scope of practice and does not require a clinical license.

CHWs meet patients in locations suited to their needs and preferences, including health centers, homes, medical facilities, and community settings. About half of the work is expected to take place outside the center, so reliable transportation is required. The role also involves timely, confidential documentation in the electronic medical record and participation in interdisciplinary team meetings.

Requirements

• At least 1 year of experience in healthcare, a community-based environment, case management, or social services.
• Strong oral and written communication skills.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Dedication to serving the community and building meaningful relationships.
• Proficiency with computers, including Windows, GSuite, or Microsoft tools.
• Access to reliable transportation and ability to travel throughout the community to various locations.
• US work authorization.

Nice To Haves

• Fluency in a language commonly spoken in the community, often English and Spanish.
• Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
• Knowledge of community resources and resource navigation.
• Community Health Worker certification or an associate or bachelor’s degree in a related field.
• Experience using electronic medical record systems.
• A problem-solving orientation and a flexible, positive attitude.

Responsibilities

• Build and maintain relationships with patients, community organizations, team members, and partners to coordinate patient needs.
• Manage care-team referrals and collaborate with the Medical Social Worker on action plans.
• Facilitate communication among people involved in patients’ care, including family members, caregivers, medical providers, and community organizations.
• Build relationships with local community organizations and maintain an inventory of organizations that may benefit patients.
• Connect patients to state and local resources addressing housing, transportation, food, activities of daily living, and other barriers to health.
• Help patients complete applications for eligible benefits and resources.
• Promote patient-centered goal setting and achievement, with goals agreed upon by the care team.
• Meet patients in patient-centered, patient-preferred locations, including health centers, homes, medical facilities, and community settings.
• Support engagement with high-risk individuals, including specialty appointment completion and adherence to post-discharge visits; this may include accompanying patients to appointments.
• Complete referrals to organizations and agencies as needed.
• Provide culturally appropriate health education in areas where Oak Street Health has provided competency training.
• Participate in interdisciplinary team meetings to support care-team decision-making.
• Document patient interactions promptly in the electronic medical record while maintaining HIPAA standards and confidentiality of protected health information.
• Manage time and priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, based on eligibility.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed