Temporary Community Health Representative III - Wayfinder

Ingham County•Lansing, MI

22h

About The Position

Under the direction of Supervisors/Operations Manager, provides medical clerical and customer service support to coordinate the daily administration of providers, staff, visitors, and clients/patients within ICHD/ICHC. Duties vary by clinic assignment. The role assists with program enrollment, answers questions about departmental procedures and eligibility, prepares registration and insurance documents, uses the Patient Management/EHR system, maintains records, and performs data entry. The representative serves clients and families in person and by telephone, manages messages and appointments, assists with forms and applications, verifies client information, and supports accurate billing and recordkeeping. The role also provides outreach and education about program guidelines, telehealth platforms, and health department services. Work takes place in office and clinic settings and may include off-site locations throughout the county.

Requirements

High school graduation or equivalent.
One year of general clerical experience.
Effective communication skills, including engaging, interacting, and working with individuals to ensure clarity and understanding.
Ability to access office files, charts, records, and departmental documents; enter and retrieve information from a computer; and operate copy machines and other office equipment.
Ability to stoop, kneel, and crouch to retrieve and put away supplies and materials.
May be required to travel throughout the county to various clinic locations.
May be required to lift and carry equipment weighing up to 35 pounds and climb stairs to access work sites.

Nice To Haves

Experience and training with various computer software and equipment may be required.

Responsibilities

Receive the public in person and by telephone and answer questions about departmental procedures, program requirements, scheduling, and related activities.
Manage messages and schedule staff appointments and client testing, programs, or clinic visits.
Assist clients/patients with forms and review and process documents according to departmental policy.
Receive clients and families at clinics or screening sites; coordinate initial interviews, screen for insurance coverage, collect background information, and assist with forms and applications.
Process applications and verify client information for accuracy and completeness; contact clients to update information and appointments.
Monitor records to ensure required documents are completed for client billing; adjust and record documents, service orders, costs, and fees as needed.
Maintain filing, scanning, and faxing systems; retrieve materials and search for documentation.
Enter service activity, billing, supply, immunization, payment, voucher, client, and demographic information into technology systems.
Process accounts receivable/payable and immunization charges, collect copays and patient payments, and reconcile daily charge entries.
Track expenditures and payment receipts for services and donations.
Type and proofread correspondence, reports, forms, and other documents; use word-processing and other software to prepare documents, spreadsheets, brochures, and training materials.
Provide outreach and education to clients/patients and medical staff about program guidelines, telehealth platforms, and health department services through mailings, displays, telephone contact, and in-person interactions.
Perform clerical support tasks, including copying, sorting and distributing mail, sending faxes, and taking messages.
Assist with clinic-specific assignments and reporting, which may involve immunization, CAHC, E3, BC3NP, MDSS, school and daycare reporting, dental clinic, medical records, Title X, Ryan White, and refugee services; complete mandatory training as needed.
Provide and process records in accordance with HIPAA and protected health information disclosure requirements; assist with HEDIS audit requests as needed.
Perform other duties as assigned and, during a public health emergency, may perform related duties beyond those normally described.