Community Health Representative

Family HealthCare Network•Woodlake, CA

2d•$26 - $31

About The Position

The Community Health Representative promotes Family HealthCare Network services through outreach activities, coordination of community events, and participation in grant initiatives and special programs. The role may cover community outreach, enrollment assistance, community-event coordination, grants, and programs, with responsibility for departmental goals and metrics, workflow feedback, subject-matter expertise, and administrative reporting and regulatory deadlines. The representative conducts outreach through community events, meetings, presentations, educational workshops, focus groups, and surveys; shares information about FHCN services and programs; provides health screenings; maintains strategic-partner relationships; and serves as a liaison between FHCN and patients. The position also assists consumers with eligibility screenings, enrollment services, referrals, coverage education, service navigation, and ongoing case management to support healthcare coverage retention and use of FHCN services. The role implements FHCN programs and grant curricula at organizational sites and in community settings. Duties may include operating food pantries, recording inventory, receiving and properly storing deliveries, participating in program events, maintaining required training and certifications, and working professionally with program partners and funders. The employee must adhere to attendance requirements and be able to work at any FHCN location as business needs require. Other duties may be assigned. Effective June 1, 2026, new hires must meet the stated education and experience requirements. The position requires a valid California driver’s license and car insurance. Employees assigned to Covered California education and enrollment must obtain Certified Enrollment Counselor certification, including state-mandated training, examinations, and a federal background check. Staff assigned to food programs must obtain food-handler certification upon hire. The work includes travel between sites and to non-FHCN locations, and exposure to hot and cold weather.

Requirements

For individuals hired effective June 1, 2026: work-related skills above high-school completion, including formal written and verbal communication, computational and computer, mathematical, and technical skills.
For individuals hired effective June 1, 2026: proof of high-school completion with a minimum overall GPA of 2.5, or GED completion with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through a trade-school, paraprofessional, or certificate-type program. A higher-level degree with a stronger GPA may be used to provide GPA proof in lieu of the high-school diploma.
At least two years of experience in community outreach, educational activities, and customer service.
Ability to prepare complex Microsoft Word documents, including tables, charts, and graphs.
Ability to use Microsoft Excel to review and compile data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to create basic Microsoft PowerPoint presentations.
Valid California driver’s license and car insurance.
Employees assigned to Covered California education and enrollments must obtain Certified Enrollment Counselor certification, complete state-mandated training, pass state certification exams, and pass a Federal Background Check.
Staff assigned to support food programs must obtain food-handler certification upon hire.
Ability to compile information into effective written correspondence, reports, articles, or other documentation, and to convey technical information effectively to non-technical audiences.
Ability to meet the physical demands of the role, including sitting, repetitive hand movements for typing and grasping, standing and walking, and occasionally stooping, reaching above and below shoulder height, squatting, climbing, and lifting or moving up to 30 pounds.
Ability to work in hot and cold weather and travel between sites and to non-FHCN locations.
Ability to present at and work at any FHCN location at the beginning of or during a shift, based on business need.

Responsibilities

Carry out assigned community outreach, enrollment assistance, community-event coordination, grant, and program responsibilities; meet departmental goals and metrics.
Provide feedback to supervisors regarding workflows and policies, serve as a subject-matter expert in assigned areas, and complete administrative functions and reporting by required deadlines.
Participate in community events to share information about FHCN services and programs and provide health screenings.
Represent the network at relevant community meetings and committees.
Lead community focus groups and surveys.
Execute network-hosted community events and conduct presentations and educational workshops about network services and programs.
Maintain relationships with strategic partners and participate in mutually beneficial activities; act as a liaison between FHCN and patients.
Conduct intake and screenings to determine eligibility for Medi-Cal, Medicare, Covered California, CalFresh, sliding-fee services, food pantries, and literacy programs.
Educate consumers about health coverage benefits and rights, assist them in navigating services, and provide ongoing case management to support coverage retention and FHCN service utilization.
Complete and maintain required certifications and stay current on state and local program updates.
Implement program and grant curricula at FHCN sites and in community settings.
Operate food pantries, record daily inventory, receive product deliveries, and ensure items are appropriately refrigerated and stored.
Participate in events supporting program and grant objectives; comply with related training and certification requirements; maintain professional relationships with program partners and grant funders.
Adhere to the Attendance and Absenteeism Policy and work at any FHCN location as required by business needs.
Perform other duties as assigned.