Community Health Programs Supervisor

Corewell Health • Benton Harbor, MI

7d

About The Position

The Supervisor of Community Health Programs is responsible for the direct supervision and operational oversight of Community Health Workers, Social Navigation services, and front desk operations within the Healthier Communities South department at the Center for Wellness. The position supports the effective delivery of community-based programs focused on chronic disease prevention and management, health equity, care coordination, resource navigation, and community engagement.

The supervisor oversees daily operations and staff performance while fostering a high-performing, mission-driven team that addresses social drivers of health, improves access to healthcare and community resources, and supports individuals and families in achieving their health and wellness goals. Serving as a liaison between clinical teams, community partners, and operational staff, this role coordinates services across care settings to promote a seamless participant experience, effective service delivery, and achievement of program and population health objectives.

Requirements

• Bachelor’s degree or equivalent in community health, education, nursing, social work, or a related field.
• Three years of recent relevant community program development experience.
• Previous grant-writing experience.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross, required within 90 days.
• Michigan driver’s license, required upon hire.

Nice To Haves

• Master’s degree in community health, education, nursing, social work, or a related field.
• Bilingual Spanish-speaking ability.
• Michigan Registered Nurse (RN) license for the School Health Program or Maternal Infant Health Program - Healthier Communities, upon hire.
• Michigan Master Social Worker (MSW) license for the Maternal Infant Health Program - Healthier Communities, upon hire.

Responsibilities

• Directly supervise Community Health Workers, Social Navigation services, front desk operations, and assigned professional and support staff.
• Supervise staff engaged in planning and prioritizing care for individuals and patient populations, focusing on strategies that promote optimal population health.
• Oversee office operations and ensure adequate support for quality clinical care.
• Monitor clinical activity, staff productivity, and service efficiency and effectiveness.
• Communicate new policies and procedures and hold staff accountable for following them.
• Prepare, maintain, and submit reports; maintain files and records.
• Recruit, schedule, and supervise program and staff volunteers, and document their activities.
• Assess community members’ and volunteers’ needs; develop, implement, evaluate, and revise teaching strategies and educational programs.
• Maintain professional relationships with providers when cases require referral for specialized treatment or another level of care; report provider problems to provider relations or management staff.
• Ensure clinical staff comply with credentialing requirements and monitor utilization and referral patterns, clinical caseloads, and program needs.
• Coordinate program planning, implementation, and evaluation in collaboration with neighborhood members and agencies.
• Identify opportunities for philanthropic support of program objectives.
• Advocate for clients across disciplines to meet their needs.
• Communicate, collaborate, network with, and consult other healthcare team members within and outside Corewell Health.
• Develop support systems for client populations and coordinate programs with other system-wide and community support programs.
• Initiate process improvement studies to measure outcomes and evaluate services, and recommend ways to improve service quality.
• Participate in hospital and community committees as a member and consultant on community and neighborhood issues.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager