Community Health Programs Supervisor

Corewell Health • Benton Harbor, MI

9d • Onsite

About The Position

The Supervisor of Community Health Programs provides direct supervision and operational oversight of Community Health Workers, Social Navigation services, and front desk operations within the Healthier Communities South department at the Center for Wellness. The role supports community-based programs focused on chronic disease prevention and management, health equity, care coordination, resource navigation, and community engagement.

The supervisor oversees daily operations and staff performance, building a high-performing, mission-driven team that addresses social drivers of health, improves access to healthcare and community resources, and helps individuals and families achieve their health and wellness goals. Acting as a liaison among clinical teams, community partners, and operational staff, the supervisor coordinates services across care settings to support a seamless participant experience, effective service delivery, and program and population health objectives.

Requirements

• Bachelor’s degree or equivalent in community health, education, nursing, social work, or a related field.
• Three years of recent relevant community program development experience.
• Master Social Worker (MSW-Master) license, State of Michigan, for the Maternal Infant Health Program–Healthier Communities, required upon hire.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross, required within 90 days.
• State of Michigan driver’s license, required upon hire.

Nice To Haves

• Master’s degree in community health, education, nursing, social work, or a related field.
• Previous grant-writing experience.
• Bilingual Spanish-speaking ability.
• Registered Nurse (RN) license, State of Michigan, for the School Health Program or Maternal Infant Health Program–Healthier Communities, preferred upon hire.

Responsibilities

• Directly supervise Community Health Workers, Social Navigation services, front desk operations, and assigned professional and support staff.
• Oversee daily office operations and ensure adequate support for quality clinical care.
• Monitor clinical activity, staff productivity, and the efficiency and effectiveness of services.
• Communicate and enforce new policies and procedures, prepare and submit required reports, and maintain files and records.
• Recruit, schedule, and supervise program and staff volunteers, and document their activities.
• Assess community members’ and volunteers’ needs and develop, implement, evaluate, and revise teaching strategies and educational programs.
• Maintain professional relationships with providers when referrals for specialized treatment or another level of care are needed; report provider problems to provider relations or management.
• Ensure clinical staff meet credentialing requirements and monitor utilization and referral patterns, clinical caseloads, and program needs.
• Coordinate program planning, implementation, and evaluation with neighborhood members and agencies.
• Identify opportunities for philanthropic support of program objectives.
• Advocate for clients across disciplines and collaborate, network, and consult with healthcare team members within and outside Corewell Health.
• Develop support systems for the client population and coordinate programs with system-wide and community support programs.
• Initiate process improvement studies to measure outcomes and evaluate services, and recommend ways to improve service quality.
• Participate in Hospital and Community committees as a member and consultant on community and neighborhood issues.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager