Community Health Navigator - Spanish Speaking

Reema Health•Covington, KY

4d•$50,000 - $55,000•Remote

About The Position

The Community Health Navigator conducts outreach and enrolls members in Reema's care model, builds and manages a caseload of 80–120 members, and provides coverage for other Guides when needed. The role assesses member needs, including social determinants of health, and develops member-centered care plans. Navigators build trusting relationships, help members understand and complete health activities, work through barriers to care, coordinate referrals and appointments, and connect members with community and health resources. This may include transporting or accompanying members as needed. The position requires independently organizing and prioritizing work to meet monthly goals and daily metrics, and engaging members through phone, text, email, and in-person visits. Navigators document member work and maintain current care plans in the Reema App, protect confidential information, and consult the multidisciplinary team on complex situations. They represent Reema Health and work independently and collaboratively in a fast-paced startup where responsibilities may change as business needs evolve. This is emotionally demanding, community-based work involving hardship and possible rejection. The role is remote, with occasional required in-person team meetings, and is available to candidates with a range of experience. Applicants must be bilingual in English and Spanish, available Monday through Friday during core business hours, and have a valid driver's license, insurance, and reliable transportation. Offers are contingent on passing a pre-employment drug screening and background check.

Requirements

Be at least 18 years of age.
Be bilingual in English and Spanish.
Be available to work Monday–Friday during core business hours.
Have a valid driver's license, insurance, and reliable transportation.
Pass a pre-employment drug screening and background check; offers are contingent on passing.
Comply with federal, state, and local patient confidentiality regulations and HIPAA.
Use technology-based tools and systems daily.
Lift and carry up to 25 lbs occasionally.
Demonstrate a solutions-oriented approach to overcoming member barriers.
Have strong verbal and written communication skills, including the ability to clearly describe problems and needs.
Be comfortable learning and troubleshooting new tools on mobile and desktop.
Be self-starting and able to remain productive on a remote caseload without regular oversight.
Contribute to team connection and collaboration in a remote environment.

Nice To Haves

At least 1 year of direct experience with the population or community served, or equivalent.
Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field, or equivalent direct experience.
Experience with crisis planning, case management, and professional boundaries in community-based work.
Relationship-building skills, community resource knowledge, and health system navigation experience.
Comfort working as part of a multidisciplinary team.

Responsibilities

Conduct phone and in-person outreach and enroll members in Reema's care model.
Build and manage a caseload of 80–120 members, and provide coverage for other Guides during absences or workload spikes.
Assess member needs, including social determinants of health, and develop member-centered care plans.
Establish trusting relationships and follow through with members in a timely and appropriate manner.
Help members understand the importance of health activities, address hesitation empathetically, and support completion.
Help members overcome barriers to care and make visible progress each month before the program ends.
Coordinate referrals and support appointment scheduling and attendance.
Organize and prioritize workload independently to meet monthly goals and daily metrics.
Proactively engage members through phone, text, email, and in-person visits.
Connect members to community and health resources, including transporting or accompanying them as needed.
Maintain professional boundaries and confidentiality, and consult the multidisciplinary team on complex situations.
Document member work thoroughly and on time in the Reema App, including keeping care plans current.
Comply with HIPAA and protected health information confidentiality standards and applicable regulations.
Work independently and collaboratively in a fast-paced startup, adapting to change.
Serve members with dignity and respect and build and maintain relationships with community resources.
Participate in occasional required in-person team meetings.