Community Engagement Specialist (Statewide)

Child & Family Resources•Yuma, AZ

5d•Remote

About The Position

The Community Engagement Specialist (CES) is a lead for designated service delivery areas and statewide consumer education and engagement. The role increases awareness of CCR&R services, supports the supply of high-quality child care, improves consumers’ knowledge of child care, and delivers community education and engagement. This position serves La Paz, Mohave, and Yuma Counties while providing services across Arizona. The CES develops, implements, and tracks strategies and performance measures for engaging and educating child care consumers and community members. The role builds relationships with consumers, early educators, community leaders, organizations, and statewide and local early care and education stakeholders. It provides thorough, unbiased information about the full range of child care services, including faith-based and community-based providers, non-traditional-hour care, and emergency care. The position also works with communities, including Tribal and military communities, to promote culturally relevant and linguistically appropriate understanding of high-quality child care and connect consumers with services. The CES plans and participates in outreach activities and community events, creates and distributes communications and marketing content, gathers and enters engagement data, reports on activities and outcomes, and uses consumer feedback to inform continuous quality improvement. The role collaborates with program leadership and the Arizona Department of Economic Security (ADES) on provider education and support and social media content. The position requires the ability to provide direct service in the designated areas and across Arizona, maintain a safe home workspace with adequate internet, and follow agency and program policies and performance expectations.

Requirements

High school diploma or GED.
Strong active-listening, public-speaking, oral communication, and written communication skills.
Detail-oriented, highly organized, with excellent time-management skills.
Resourceful and proactive in finding and educating consumers about community resources.
Excellent computer skills, including Microsoft Office 365 programs such as SharePoint, Word, Excel, Outlook, PowerPoint, and Publisher, as well as internet browsers, web-based software, databases, and programs.
Ability to provide a positive, relationship-based consumer education experience.
Knowledge of child care state licensing and certification rules, regulatory information, and systems.
Knowledge of local and state community resources and social service programs throughout Arizona.
Ability to multitask in a fast-paced environment.
Ability to acknowledge, respect, and build upon family diversity, including race, ethnicity, family dynamics, gender, socioeconomic status, values, and traditions, with cultural-diversity competence and linguistic sensitivity.
Ability to provide direct service to designated consumers in assigned service delivery areas and across Arizona.
Ability to maintain a functional, safe home working space with adequate internet and comply with remote-work and virtual-meeting policies.
Ability to comply with agency and program policies, meet performance and productivity standards, attend required meetings, follow the supervisor-agreed schedule, model C&FR values, and participate in quality-improvement initiatives.
Must be eligible and able to obtain an Arizona Level One fingerprint card and pass a criminal and child-abuse background check.
Must have a valid Arizona driver's license and Arizona vehicle registration, meet agency and Arizona liability-insurance requirements, and have a clean Motor Vehicle Department report.
Ability to sit or stand for extended periods daily, stand and walk short distances, and perform moderate twisting, bending, stooping, and lifting up to 40 pounds.
Ability to use a variety of office equipment and machines; normal manual dexterity and eye-hand coordination; repeated hand-wrist movement.
Ability to work in a fast-paced environment with changing daily priorities, respond quickly, and remain flexible.
Any offer of employment is contingent upon drug testing and fingerprint clearance.

Nice To Haves

Bachelor's degree from an accredited institution in Communications, Public Relations, Early Childhood Education, Marketing, Social Work, or a related field.
Two or more years of experience in community engagement, outreach, or a similar role.
Work or volunteer experience in child care and/or early childhood education programs.
Bilingual English and Spanish skills, including oral, reading, and writing ability.
Previous database and data-entry experience, including Salesforce database experience.

Responsibilities

Provide consumers statewide with thorough, unbiased information about available child care services, including faith-based and community-based providers, care during non-traditional hours, and emergency care.
Plan, coordinate, implement, and track daily, weekly, and monthly outreach activities aligned with the Statewide Plan for Consumer Education.
Build and maintain relationships and partnerships with community members, early educators, leaders, organizations, and early care and education stakeholders across Arizona.
Collaborate with communities, including Tribal and military communities, to promote culturally relevant and linguistically appropriate awareness of high-quality child care and connect consumers to services.
Attend, coordinate, and participate in community events, workshops, and meetings to promote CCR&R services and high-quality child care.
Create and distribute engaging content through social media, newsletters, community forums, and other channels.
Use consumer evaluation and information systems to gather feedback, inform program development and improvements, and evaluate individual and program performance and services.
Collect and enter engagement, education, and outreach data in Salesforce, documenting outreach, networking, contacts, and materials delivered, and generating data and reports.
Track and report community engagement activities, outcomes, and feedback to program management and/or the program funder; create, complete, present, and submit reports as assigned.
Represent the company and program at community events and meetings, advocating for program services and the organization's mission and values.
Collaborate with ADES to facilitate child care providers' access to training, education, resources, and support for delivering high-quality care and improving practices.
Collaborate with program leadership and ADES by contributing ideas, photos, and support for social media content, including provider success stories and event content.
Create marketing materials for established strategic partnerships and community-based education, obtaining approval from program leadership and/or the funder before use.
Use technology and program-specific software to analyze and track performance, activities, and operations; obtain professional development; and monitor costs.
Complete other duties as assigned by program leadership, agency officers, or the CEO/President.
Follow agency and program policies and procedures, meet performance and productivity standards, attend required meetings, adhere to the supervisor-agreed schedule, model C&FR core values, and participate in Performance Quality Improvement initiatives.