Community Engagement Manager

READING PARTNERS • Dallas, TX

2d • $60,650 - $71,353 • Hybrid

About The Position

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging volunteer tutors in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one and small group tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar, committed team leading the charge to deepen our impact and expand our service. Watch this video to learn more about the mission and core tutoring work of Reading Partners. The high level: The Community Engagement Manager (CEM) is part of an energetic team of leaders working together to leverage Reading Partners’ mission in the community. The Community Engagement Manager’s main role is to lead, develop, and mobilize a small team of AmeriCorps Volunteers to recruit, onboard, engage, and retain a diverse portfolio of volunteers to serve as literacy tutors in our reading centers. Reporting directly to the Regional Executive Director (with a heavy dotted line to the National Community Engagement Director and National Community Engagement Operations Manager), the Community Engagement Manager strategizes and project-manages the overall community engagement strategy for the region, including partnership development and management, other means of volunteer recruitment, training, compliance, scheduling, engagement, and more. The Community Engagement Manager is an expert relationship maximizer, is goal-oriented, and is excited by both strategic and on-the-ground work.

Requirements

• Demonstrate knowledge of the North Texas education landscape and broader community
• 3+ years of progressive experience in customer service, marketing, client management, operations, community organizing, or a similar field
• Direct management experience of volunteers, interns, and/or emerging professionals
• Database management experience and a high level of comfort with Google Apps and Salesforce
• Access to reliable transportation to travel within a defined geographic region on a daily basis
• Flexibility and adaptability in work style and work schedule, including occasional night and weekend time
• Demonstrate a commitment to fostering a dynamic and collaborative work environment
• Display a deep belief in our mission and root your work in our core values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Nice To Haves

• Experience working in the launch phase of projects or programs
• AmeriCorps, Peace Corps, or other national service alum/alumna

Responsibilities

• Lead regional volunteer recruitment efforts, ensuring enough volunteers are recruited to meet annual tutor and student goals.
• Develop a comprehensive recruitment strategy inclusive of digital marketing, community partnerships, and local canvassing and events.
• Manage a portfolio of community partnerships to recruit volunteers.
• Supervise a calendar of regional recruitment events and support AmeriCorps Volunteers in their recruitment efforts.
• Develop streamlined and data-informed processes to achieve an excellent conversion rate and ensure volunteers have an excellent and timely onboarding experience.
• Operationalize and execute a regional onboarding process utilizing Salesforce.
• Manage all parts of the onboarding process, including the volunteer sign-up form, tutor orientations, clearance requirements and compliance (i.e. background checks), and scheduling.
• Maintain clean data by following data best practices and completing regular data audits.
• Lead efforts to keep volunteers engaged and retained year over year.
• Develop a regional strategy for volunteer retention and engagement, ensuring at least 40% of tutors are retained year over year and a volunteer satisfaction rate of at least 90%.
• Lead on all volunteer communications, campaigns, and appreciation efforts.
• Regularly review tutor survey data and take action to ensure a positive volunteer experience.
• Recruit, hire, coach, manage, and train a team of 24-30 Reading Partners AmeriCorps Volunteers toward successfully reaching or exceeding community engagement regional impact goals.
• Manage at least 1 AmeriCorps Volunteer for every 5 schools within the region.
• Aim for 90% or higher AmeriCorps retention by creating a supportive, engaging, and mission-oriented team experience for AmeriCorps Volunteers.
• Partner with other regional staff members to recruit and hire 100% of each year’s allotment of AmeriCorps Volunteers by the deadline.
• Other duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Flex spending accounts
• Generous paid time off
• Commuter benefits
• Employee Assistance Program (EAP)
• 403(b) match option
• Professional development reimbursement fund up to $300 per year
• Unlimited or Flexible Paid Time Off (PTO)
• Paid holidays
• Office closure for one week in early July and between Christmas and New Year's Day
• Well-being benefits like Spring Health (therapy, coaching, wellness resources)
• Carrot (hormonal health, fertility, gender-affirming services, family-building benefits)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed