Community Engagement Coordinator and Admin Services

Berthoud Fire Protection District•Berthoud, CO

3d•Onsite

About The Position

Under the direction of the Administrative Director, the Administrative Services & Community Engagement Coordinator provides high-level administrative, operational, communications, and community engagement support to Fire Department leadership, including the Fire Chief, Command Staff, and Administrative Division. This position serves as a central hub for administrative operations, organizational communication, and public engagement. It supports internal functions while building positive relationships among the District, employees, stakeholders, and the community. This role serves as a key public representative for the District and helps promote its mission, programs, initiatives, accomplishments, and community partnerships through professional communication, outreach, and engagement.

Requirements

Knowledge of office administration, records management, customer service, and public relations practices in a governmental or public safety setting; knowledge of municipal, fire service, or public safety operations preferred
Strong written, verbal, and interpersonal communication skills, including the ability to engage and inform diverse audiences in person, by phone, through email, and in writing
Strong organizational, time management, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment with frequent interruptions
Ability to work independently with minimal supervision while exercising sound judgment, maintaining confidentiality, and handling sensitive information appropriately
Advanced working knowledge of Word, Excel, Outlook, and PowerPoint, with the ability to create, organize, track, and maintain professional documents, spreadsheets, reports, records, and communications
Ability to represent the District professionally with employees, community members, stakeholders, and partner agencies while demonstrating exceptional attention to detail, accuracy, organization, and follow-through
High school diploma or GED required
Four (4) years of administrative, customer service, communications, community engagement, office support, or related experience
Valid driver’s license

Nice To Haves

Knowledge of municipal, fire service, or public safety operations preferred
Knowledge of website, social media, public communication, and basic graphic design tools such as Canva, Adobe Express/Spark, WeVideo, or similar platforms preferred
Ability to coordinate events, outreach activities, and public-facing programs, and to develop clear, professional written communications and visual materials for public distribution
Experience in a municipal, fire service, public safety, communications, or community engagement environment preferred
Associate’s degree in communications, public relations, marketing, or related field preferred
Experience coordinating public outreach, events, social media, or community engagement activities preferred

Responsibilities

Provides administrative and operational support to Fire Department leadership and District operations.
Prepares, formats, and distributes reports, presentations, agendas, Board packets, meeting minutes, policies, procedures, newsletters, and other administrative documents
Coordinates calendars, trainings, travel, ceremonies, community events, technology, room setup and materials, and facility scheduling
Tracks meeting action items and follow-up assignments to support timely completion
Manages mail, deliveries, office supplies, departmental materials, copier functionality, and related service needs
Ensures administrative and public-facing areas are organized, presentable and clean
Prioritizes and manages multiple assignments with frequent interruptions while exercising sound judgment and appropriate independence within assigned responsibilities
Provides administrative support for personnel-related functions as directed by the Administrative Director
Assists with onboarding and offboarding processes
Assists with maintaining personnel records, and compliance-related files
Maintains confidentiality of sensitive information
Supports employee recognition efforts, promotions, retirements, awards, and department milestone celebrations
Supports public education, community outreach, operational engagement, public communication, customer service, and public interface efforts.
Prepares and distributes operational reports, press releases, department communications, and outreach or educational materials
Coordinates public education programs, community risk reduction initiatives, community service requests, events, ceremonies, outreach activities, and related scheduling with operational staff; represents the District at community events, meetings, and outreach opportunities to promote awareness and strengthen relationships with community members
Develops content for social media, the department website, newsletters, and other public-facing platforms, including short videos, visual content, and public outreach campaigns
Monitors social media and public communication channels for comments, messages, feedback, and engagement opportunities, responding professionally and escalating issues when appropriate
Serves as a primary point of contact for public inquiries, phone calls, emails, and walk-in visitors, providing accurate information regarding department services, programs, and community resources
Responds to community questions, including sensitive or complex inquiries, clearly, respectfully, and professionally
Tracks outreach activities and assists with reporting and evaluating engagement, attendance, community feedback, and communication effectiveness
Maintains front office security, access control, and a professional, welcoming public environment consistent with District image, and The Berthoud Fire Way
Maintains department records, systems, technology, and administrative compliance processes.
Maintains electronic and physical filing systems and records databases
Maintains the accuracy of documents and information on the District Website, as well as ADA accessibility compliance
Assists with records requests, and compliance-related files
Ensures compliance with public records laws, retention requirements, and department standards
Utilizes department software systems for records, scheduling, communications, and administration
Supports document management, digital file organization, and communication systems
Performs general administrative and clerical duties as assigned
Exercises professionalism, discretion, and sound judgment in all interactions and responsibilities
Supports departmental operations in alignment with the culture and values outlined in The Berthoud Fire Way
Performs other duties as assigned, may occasionally work evenings and weekends