Community engagement account manager - Boston

GSK • Boston, MA

2d • $145,500 - $242,500 • Remote

About The Position

ViiV Healthcare is seeking an experienced, results-driven Community Engagement Account Manager to work within the local community and drive performance for a launch brand. The role operates in a fast-paced, complex launch environment and requires cross-functional partnership, adaptability, and the ability to develop strategic business plans with specific, measurable, action-oriented objectives. The successful candidate will partner with local community organizations and work within an integrated account management framework to achieve business outcomes aligned with ViiV’s mission of leaving no person living with HIV behind.

The role focuses on elevating ViiV’s approach to HIV prevention and treatment, including long-acting injectable options, among underrepresented populations, healthcare professionals, patients, and community organizations. The account manager will develop local relationships and pathways to prevention and care, deliver culturally relevant information and promotional activities, and coordinate with internal teams to provide customers with a cohesive experience. The position is based in the Boston market and is listed as remote; substantial time is spent in market, with domestic travel as necessary, including nights, weekends, and overnight travel.

Requirements

• Bachelor’s degree required.
• At least 3 years of pharmaceutical sales experience, including specialty or HIV experience, or at least 5 years of experience in HIV/AIDS or public health community-based organizations.
• Ability to travel domestically as necessary, including nights, weekends, and overnight travel; the majority of time is spent in market.
• Valid driver’s license.

Nice To Haves

• Bilingual in Spanish.
• Degree in Business, Marketing, Life Sciences, Health Policy, Health, or an allied health field.
• Strong connection to and understanding of community needs, particularly HIV prevention or treatment, and enthusiasm for promoting long-acting injectables to communities in need.
• Experience developing strategic business plans with specific, measurable, action-oriented objectives.
• Experience navigating, organizing, and influencing stakeholders and establishing community networks and pathways to expand outreach to underrepresented populations.
• Experience defining and executing market development strategies.
• Strong planning and organization skills, analytical ability, business acumen, decision-making ability, and problem-solving skills.
• Excellent written and oral communication skills.
• Skills listed: Account Management, Cross-Functional Work, Data to Insights, Digital Fluency, Omnichannel, and Scientific Literacy.

Responsibilities

• Identify, target, and execute business in the local community to elevate ViiV’s approach to HIV prevention and treatment.
• Identify and lead community initiatives that support territory-level sales in partnership with matrix teams.
• Deliver branded and unbranded content to allied healthcare professionals and patients or consumers.
• Deliver clinical information about long-acting injectables in HIV prevention and treatment to diverse populations, allied healthcare providers, and PrEP and treatment decision-makers and influencers.
• Conduct promotional activities for long-acting injectable HIV prevention and treatment products, engaging communities and organizations disproportionately affected by HIV.
• Engage community-linked professionals, including social workers, case managers, treatment educators, discharge planners, outreach workers, and benefits or implementation administrators, at relevant local organizations.
• Provide culturally relevant resources to key customers for discussing PrEP and treatment options.
• Develop community networks and pathways to PrEP and treatment linkage to expand outreach and education among underrepresented populations.
• Align and execute local business plans that help healthcare providers scale prevention and treatment models, in partnership with sales.
• Coordinate and partner with cross-functional colleagues, including Sales, Clinical Educators, Field Reimbursement Managers, and Medical, to deliver an integrated product experience.
• Maintain a portfolio-based selling mindset and communicate internally to support a cohesive customer experience.
• Adapt and execute plans to meet performance goals using KPIs, scaling successful approaches, and business problem-solving.
• Develop and foster relationships with influential customers and thought leaders.

Benefits

• Annual bonus.
• Eligibility to participate in a share-based long-term incentive program, dependent on role level.
• Health care and other insurance benefits for employees and family.
• Retirement benefits.
• Paid holidays.
• Vacation.
• Paid caregiver, parental, and medical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level