Community Director - Affordable

Indigo Real Estate Services•Ewa Beach, HI

About The Position

Indigo Real Estate is seeking a Community Director to oversee the day-to-day operation of an affordable housing property. The role requires a customer-service-oriented, organized, energetic, and self-directed professional who can manage competing priorities, solve problems, communicate effectively, and respond with appropriate discretion and urgency. The position focuses on resident relations, property operations, affordable-housing program compliance, and meeting the financial objectives of ownership and management. The Community Director’s responsibilities include personnel training and management, leasing, collections, resident services, maintenance, budgeting, capital improvements, reporting, and compliance with applicable laws and company policies. The role also supports property marketing, including advertising and third-party listing updates, prepares annual budget materials, monitors expenditures and forecasts, and provides general support to the Investment Manager. The position includes ensuring adherence to safety procedures and responding to government agency standards and requirements.

Requirements

At least 3 years of property management experience.
At least 2 years of HUD Multifamily Section 8 and/or Low-Income Housing Tax Credit experience.
At least 2 years of experience managing 55 or more units.
Knowledge of Yardi or similar housing software.
Excellent verbal and written communication skills.
Ability to exercise quick and accurate judgment and maintain confidentiality.
Effective conflict-resolution and customer-service skills.
Ability to set priorities and multitask with strong attention to detail.
Ability to work well under pressure, take initiative, work independently, and work with or without direct supervision.

Nice To Haves

Experience successfully managing more than one community.
Experience managing multifamily affordable housing properties.
Experience with HUD and/or tax credit programs.
Yardi management software experience.

Responsibilities

Plan, control, and direct the day-to-day operation of the property.
Maintain effective and harmonious resident relations.
Manage the property in accordance with HUD and IRS program guidelines.
Meet the financial objectives of ownership and management.
Ensure the property meets its compliance requirements and applicable government agency standards.
Manage and support personnel training, leasing, collections, resident services, and maintenance.
Prepare materials for annual budgets and monitor cost center expenditures and forecasts in line with financial targets.
Oversee capital improvements and accurate reporting.
Ensure compliance with applicable laws and company policies, including adherence to safety policies and procedures.
Collaborate on property marketing strategies and assist with advertisements and listings, particularly through third-party Independent Listing Services.
Provide general support to the Investment Manager and perform other duties as assigned.

Benefits

Competitive salary and performance incentives.
Full benefits package for full-time employees upon meeting eligibility requirements.
Medical, dental, and vision coverage.
Medical flexible spending account.
Life insurance.
401(k) retirement savings plan with employer match.
Vacation time.
Sick and safe leave.
Additional employee resource programs.
Paid vacation, personal, and sick time available after successful completion of the introductory period.