Affordable Community Director

Elmington Living • Charlotte, NC

2d • Onsite

About The Position

The Community Director is the on-site leader responsible for the full operation of an affordable housing community, including financial performance, regulatory compliance, leasing, resident relations, and staff supervision. The role is accountable for ensuring the property is well-maintained, fully compliant, and financially sound.

The Community Director manages property budgets and performance, occupancy and leasing, affordable housing certifications and inspections, resident accounts and concerns, and the day-to-day work of leasing and maintenance staff. The position is primarily on-site at the assigned community and includes property inspections, occasional outdoor duties, and occasional evening or weekend availability and emergency response as needed.

Requirements

• At least 2 years of property management experience; affordable housing experience is preferred.
• Working knowledge of LIHTC and/or HUD/Section 8 compliance requirements.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software.
• Fair Housing certification required within 7 days of employment.
• Strong leadership and team management skills.
• Attention to detail, particularly in compliance documentation.
• Effective communication with residents, staff, and regional leadership.
• Problem-solving orientation and ability to manage competing priorities.
• Customer-service mindset and professionalism under pressure.
• Ability to walk the property, including stairs, for routine inspections.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to occasionally lift, carry, push, or pull 15–25 pounds, and to bend, reach, stoop, and kneel as needed.

Nice To Haves

• Affordable housing property management experience.

Responsibilities

• Manage the property's operating budget and performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reporting.
• Operate within approved property operating expenses and develop and execute action plans to address performance gaps.
• Maintain physical occupancy at or above budgeted levels, monitor economic occupancy, and drive leasing and retention.
• Approve invoices up to $500 within delegated authority defined by the property's PMA.
• Enforce the delinquency process through proactive collection outreach and weekly resident account notes.
• Lead eviction processes as needed, coordinating with the local attorney and following company and legal requirements.
• Ensure compliance with LIHTC, HUD/Section 8, and applicable state program requirements.
• Oversee accurate, timely income certifications and recertifications, waitlist management, and resident files.
• Lead preparation for and participate in REAC, MOR, and state agency inspections and on-site walkthroughs.
• Oversee leasing team performance, including tours, applications, and move-ins, and manage the waitlist in accordance with program requirements and fair housing law.
• Partner with marketing on advertising, community outreach, and resident referral programs.
• Confirm move-in funds are received, leases are signed, and utilities are set up before resident move-in.
• Hire, train, schedule, supervise, and manage the performance of on-site leasing and maintenance staff; provide recommendations regarding discipline, promotion, and termination.
• Direct the work of two or more full-time employees or the equivalent, conduct performance evaluations, and coach staff on service standards and compliance procedures.
• Respond to and resolve resident concerns, complaints, and lease violations in a timely and professional manner.
• Maintain property curb appeal, cleanliness, and a strong resident experience.
• Ensure weekly vacant-apartment walks are completed and preventative maintenance schedules are followed.
• Manage the Maintenance Supervisor and maintenance team to complete apartment turns within seven business days and close out work orders in a timely manner.
• Submit incident reports to the Regional Manager within eight hours of occurrence.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage beginning on the first of the month following the hire date.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match after 90 days.
• Accrued vacation, sick, and personal time.
• 10 paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed