Affordable Community Director

Elmington Living•Charlotte, NC

1d•Onsite

About The Position

The Community Director is responsible for the full operation of an affordable housing community, including financial performance, compliance, leasing, resident relations, and staff supervision. As the on-site leader, the director is accountable for delivering a well-maintained, fully compliant, and financially sound property. The role includes managing property budgets and occupancy, overseeing affordable-housing program compliance and leasing, leading on-site staff, resolving resident concerns, and coordinating property maintenance and inspections. The position is primarily on-site at the assigned community, with occasional evening, weekend, and emergency-response availability as needed.

Requirements

At least 2 years of property management experience.
Working knowledge of LIHTC and/or HUD/Section 8 compliance requirements.
Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software.
Fair Housing certification required within 7 days of employment.
Strong leadership and team management skills.
Attention to detail, particularly in compliance documentation.
Effective communication with residents, staff, and regional leadership.
Problem-solving ability and capacity to manage competing priorities.
Customer-service mindset and professionalism under pressure.
Ability to regularly direct the work of two or more full-time employees or the equivalent.
Ability to walk the property, including stairs, communicate effectively in person, by phone, and electronically, and occasionally move about the office to access files, equipment, and meeting locations.
Ability to lift, carry, push, or pull up to 15–25 pounds occasionally; bend, reach, stoop, and kneel as needed; and frequently stand, walk, climb stairs, and move throughout the property.

Nice To Haves

Affordable housing property management experience.

Responsibilities

Manage the property's operating budget and performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reporting.
Operate within approved operating expenses and maintain physical occupancy at or above budgeted levels through leasing and retention strategies; monitor economic occupancy.
Approve invoices up to $500 within delegated authority.
Enforce the delinquency process through rent-collection outreach and weekly resident account notes; lead the eviction process when necessary in coordination with local counsel.
Develop and execute action plans to address property performance gaps and track progress against budgeted targets.
Maintain compliance with LIHTC, HUD/Section 8, and applicable state program requirements.
Oversee income certifications, recertifications, waitlist management, resident files, and preparation for REAC, MOR, and state agency inspections.
Drive leasing activity and oversee tours, applications, move-ins, waitlists, marketing, community outreach, and resident referral programs.
Confirm move-in funds are received, leases are signed, and utilities are set up before resident move-in.
Hire, train, schedule, supervise, and manage on-site leasing and maintenance staff; conduct performance evaluations and coach staff.
Respond to and resolve resident concerns, complaints, and lease violations professionally and promptly.
Maintain curb appeal, cleanliness, and a strong resident experience; ensure weekly vacant-apartment walks and preventative maintenance schedules are completed.
Manage the Maintenance Supervisor and maintenance team to complete apartment turns within seven business days and close work orders promptly.
Submit incident reports to the Regional Manager within eight hours of occurrence.