Affordable Community Director - Town Oaks

Elmington Living • Orlando, FL

13d • Onsite

About The Position

The Community Director (CD) is the on-site leader responsible for the full operation of Town Oaks Flats, an affordable housing community in Orlando, Florida. The role is accountable for the property's financial performance, compliance, leasing, resident relations, and staff supervision, and for ensuring the community is well-maintained, fully compliant, and financially sound.

The Community Director manages operating performance and occupancy, oversees affordable housing program compliance and leasing processes, and leads the on-site leasing and maintenance staff. The position also addresses resident concerns, maintains property standards, and supports a strong resident experience. The role is primarily on-site at the assigned community, with occasional evening or weekend availability and emergency response as needed.

Requirements

• At least 2 years of property management experience; affordable housing experience is preferred.
• Working knowledge of LIHTC and/or HUD/Section 8 compliance requirements.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software.
• Fair Housing certification required within 7 days of employment.
• Strong leadership and team management skills.
• Attention to detail, particularly in compliance documentation.
• Effective communication with residents, staff, and regional leadership.
• Problem-solving ability and capacity to manage competing priorities.
• Customer-service mindset and professionalism under pressure.
• Ability to walk the property, including stairs, for routine inspections.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to lift, carry, push, or pull up to 15–25 pounds occasionally.
• Ability to bend, reach, stoop, and kneel as needed.
• Ability to frequently stand, walk, climb stairs, and move throughout the property.

Nice To Haves

• Affordable housing property management experience.

Responsibilities

• Manage the property's operating budget and performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reporting.
• Operate within approved budgeted operating expenses and develop and execute action plans to address performance gaps.
• Maintain physical occupancy at or above budget through proactive leasing and retention strategies, and monitor economic occupancy.
• Approve invoices up to $500 within delegated authority defined by the property's PMA.
• Enforce the delinquency process through rent collection outreach, including door-to-door visits, phone calls, and texts, and update resident account notes weekly.
• Lead eviction processes when needed, working with the local attorney and following company and legal requirements.
• Ensure compliance with LIHTC, HUD/Section 8, and applicable state program requirements.
• Oversee timely and accurate income certifications, recertifications, waitlist management, and resident files.
• Lead preparation for REAC, MOR, and state agency inspections and conduct on-site walkthroughs.
• Drive leasing activity and oversee tours, applications, and move-ins to achieve occupancy targets.
• Manage the waitlist in accordance with program requirements and fair housing law.
• Partner with marketing on advertising, community outreach, and resident referral programs.
• Confirm move-in funds, signed leases, and utility setup before resident move-in.
• Hire, train, schedule, supervise, and manage performance of on-site leasing and maintenance staff; provide recommendations regarding discipline, promotion, and termination.
• Direct the work of two or more full-time employees or the equivalent.
• Conduct performance evaluations and coach staff on service standards and compliance procedures.
• Respond to and resolve resident concerns, complaints, and lease violations professionally and promptly.
• Maintain the property's curb appeal, cleanliness, and resident experience.
• Ensure weekly vacant-apartment walks and regular preventative maintenance are completed.
• Manage the Maintenance Supervisor and maintenance team to complete apartment turns within 7 business days and close out work orders promptly.
• Submit incident reports to the Regional Manager within 8 hours of occurrence.

Benefits

• Medical insurance beginning on the first of the month following the hire date.
• Dental insurance beginning on the first of the month following the hire date.
• Vision insurance beginning on the first of the month following the hire date.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match, eligible after 90 days.
• Accrued vacation, sick, and personal time.
• 10 paid holidays each year.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed