Community Coordinator - Warranty (12-Month Contract)

Mattamy Homes•Calgary, AB

7d•Onsite

About The Position

As the Community Coordinator, Warranty, you will strive to provide The Best Homeowner Experience in delivering exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.

Requirements

A minimum of 2 years office administration experience is required
Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook
Excellent organizational skills with the ability to recognize and meet deadlines in a fast-paced work environment
Exceptional interpersonal / customer service skills in dealing effectively with the public/homeowners
Ability to set priorities, meet deadlines and manage variable workloads
Excellent communication skills – both verbal and written
Self-motivated with ability to work well in a very close-knit team-oriented environment

Nice To Haves

Diploma in Administration or a suitable combination of work experience and education is an asset
Experience in residential construction

Responsibilities

Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel.
Respond and/or sort & distribute all incoming emails, couriers and mail to the appropriate individual daily.
Coordinate and schedule homeowner visits (30-day, yearend, etc.) and contact homeowners to remind them of their scheduled appointments. Follow up to ensure homeowner satisfaction with completed work.
Update homeowners on outstanding work and explain maintenance and warranty coverage.
Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins.
Research homeowner inquiries or concerns.
Prepare, print and monitor reports for review by the Warranty Service Manager.
Maintain all warranty service requests in JD Edwards (coordinate all documentation of lists including sign-offs and updating in computer system).
Work very closely with service technicians to schedule service appointments and assist with their service calls and completions.
Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades.
Prepare and maintain logs for purchase orders & back charge notices.
Assist Warranty Service Manager with written correspondence to homeowners.
Maintain office supplies and organize and maintain office files.
Collect timesheets, prepare payroll and submit to head office.