Community & Content Manager

iam8bit•Los Angeles, CA

1d•$35 - $38•Onsite

About The Position

Iam8bit Presents is looking for a Community Manager to help support the development of content and community around our games. The ideal candidate loves indie games, has a deep understanding of player engagement, and can adeptly build community plans. We’re looking for someone who will represent the voice of our players, continuously inspect and improve processes, and foster constructive dialogue. We are a small team and looking for a resourceful problem-solver who is highly communicative, agile, and creative! This position reports to the Head of Games.

Requirements

3-5 years of experience working in video game community or social media across mobile, PC, and/or console markets.
In depth knowledge of platforms such as Discord, Reddit, TikTok, Twitch, and Steam Community
A natural people-person, easily able to form relationships with people from all backgrounds.
Graphic design and video editing experience, proficient with tools such as Photoshop, Illustrator, Adobe Premiere, etc.
Experience using project management tools.
Exceptional written & spoken communication skills.
Excellent planning, organization, and time management skills.
High attention to detail and able to juggle multiple projects at once.
Strong problem-solving and prioritization skills.
Able to demonstrate a high level of initiative, autonomy and self-sufficiency.

Nice To Haves

Bachelor's Degree in Graphic Design, Communications, Marketing, or similar field.
Has shipped at least one game.
Bilingual in Mandarin.

Responsibilities

Build a community of players around our games by establishing our presence on Reddit, TikTok, Discord, and Steam Community.
Collaborate with Marketing and Publishing Manager, iam8bit Social Media Manager, and development teams on strategy bridging social & community, building campaigns around key marketing beats.
Create content such as short-form videos, livestreams, community events, and more to engage and excite our community.
Develop initiatives that celebrate player stories, creativity, and shared experiences within our games.
Work with QA, Production, and Marketing to communicate important updates to players such as patch notes, known issues, blog posts, etc.
Act as the public voice of our games, developing an authentic tone and relationship with our players.
Support moderation and community health strategies that ensure all players feel safe, seen, and welcome.
Build regular reporting (daily, weekly, and monthly) to share trends in community sentiment, engagement, and overall community well-being.
Actively monitor, respond to, and report on community sentiment, establishing a feedback loop to production and marketing.
Support QA and Production with playtesting, recruiting players from our community as needed.
Collaborate with QA to gather bug reports from players and communicate fixes.
Support players with questions about our games, whether it is progression, achievements, development plans, features, etc.