Community Center Front Desk Staff

PCC Center • Redwood City, CA

81d • Onsite

About The Position

The Center Front Desk Staff serves as the primary point of contact for members and guests, working various shifts at the Front Desk. This role ensures a seamless experience for visitors by providing a high level of customer service, maintaining a safe environment for all members and guests, and keeping facilities operational and welcoming. Peninsula Community Center, a ministry of Peninsula Covenant Church (PCC), builds community by providing personal, healthy, and meaningful connections through aquatics, fitness, tennis, PE+, and community programming. PCC actively cultivates a culture of collaboration, personal growth, and fun across all teams.

Requirements

• Must be at least 16 years old
• DOJ background clearance required or a valid school work permit required
• Excellent verbal and written communication skills
• Strong customer service and relationship-building skills
• Ability to effectively manage multiple priorities and tasks
• Collaborative team player
• First Aid/CPR/AED Certified (or willing to obtain certification within 3 months of hire)

Responsibilities

• Warmly greet and engage members, guests, and children, creating a welcoming and hospitable environment while building positive connections throughout the Center.
• Provide professional front desk support by answering phones, assisting with inquiries, checking members and guests into the facility, processing transactions, and maintaining accurate member accounts.
• Respond promptly and professionally to questions, concerns, and feedback while helping ensure Center rules, policies, and safety guidelines are followed; escalate concerns to leadership as appropriate.
• Help maintain a clean, safe, and organized facility through regular tidying, towel service, restocking, and communicating maintenance or repair needs to the Facilities team.
• Assist with facility setup, breakdown, and daily operational needs, including restacking weights and managing pool covers and lane lines, which may involve lifting, pulling, pushing, and cranking.
• Collaborate with Member Care staff and other team members to provide service excellence and actively participate in staff meetings, program events, and team gatherings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed