Community Care Program Manager

PurposeCare•Park Ridge, IL

About The Position

The PurposeCare CCP Program Manager is a self-starter and highly detail-oriented leader responsible for managing, training, directing, executing, and continuously improving the operations of the CCP Program. This role coordinates and oversees the CCP Program to ensure operational efficiency, compliance, and quality service delivery. The CCP Program Manager possesses in-depth knowledge of Illinois CCP Program policies, procedures, and regulations related to local and state municipalities.

Requirements

High School Diploma or GED required
Minimum of five (5) years of progressive experience in business administration, preferably within healthcare, with demonstrated understanding of the healthcare environment
Minimum of five (5) years of experience managing and leading teams across multiple locations
Understanding of healthcare laws, regulations, and policies at the state, federal, and local levels
Strong leadership skills with demonstrated empathy, integrity, and accountability
Intermediate to advanced proficiency in Microsoft Office Suite, particularly Excel
Exceptional interpersonal, communication, organization, and multitasking skills
Ability to prioritize effectively and allocate resources to support short- and long-term goals
Ability to work variable schedules and participate in on-call responsibilities as needed

Nice To Haves

Bachelor’s Degree preferred
Strong understanding of Medicaid regulations preferred

Responsibilities

Overseeing the accuracy of personnel records
Entering mileage, show-up times, and trip fees
Managing the addition of caregivers into ClearCare (WellSky)
Managing caregiver activity, including terminations within the system as needed
Maintaining personnel compliance including TB, CPR, Licenses, and Evaluations
Serving as a general point of contact for caregivers
Coordinating with other agency leaders when waiver caregivers need to support private pay services
Verifying all Start of Care (SOC) documentation is accurate, including Physician information, SSN and insurance information, proper document uploads to the patient chart, and timely addition of ADLs
Conducting and reviewing all supervisor visits
Ensuring satisfaction surveys are completed timely and uploaded to the chart
Reviewing all schedules to ensure information is accurate at the start of services
Reviewing authorization utilization on the 1st and 15th of each month
Verifying scheduled hours are aligned appropriately against authorizations
Partnering with nursing teams to ensure respite cases have required orders for timely scheduling
Verifying the number of closed visits matches what is documented in ClearCare
Sending notices to caregivers regarding EVV non-compliance
Coordinating with the Regional HR Manager as needed
Training new administrative staff on CCP Program expectations
Conducting weekly and monthly meetings as necessary
Managing and resolving client and caregiver concerns
Addressing billing issues as needed
Serving as backup support for Case Manager, Scheduler, and Staffing functions