Community Care Program Manager

The Employee Connect • Park Ridge, IL

5d • Onsite

About The Position

The Community Care Program Manager oversees the coordination and delivery of community-based care services for a caseload of clients receiving home care and supportive services under Illinois community care programs. This role sits between direct care and senior operations leadership — managing care coordinators, ensuring compliance with program requirements, and serving as the quality and accountability point for a defined service region. The position is well suited for someone with a clinical or care coordination background who is ready to step into a supervisory management role.

Requirements

• 2+ years of experience in home care, community care coordination, or a related social services or healthcare role
• Familiarity with Illinois community care programs, Medicaid waiver services, or aging services
• Prior supervisory or lead experience overseeing direct care or coordination staff
• Strong organizational and documentation skills with experience in care management platforms
• Valid driver’s license and ability to conduct field visits as needed

Nice To Haves

• Bachelor’s degree in social work, healthcare administration, nursing, or a related field
• Direct experience within the Illinois Community Care Program administered by the Department on Aging
• Bilingual in English and Spanish

Responsibilities

• Oversee a team of care coordinators and field staff delivering community care program services to assigned clients
• Ensure compliance with Illinois Department on Aging, Medicaid waiver, and CCP program requirements
• Conduct client assessments, care plan reviews, and home visits as required by program standards
• Monitor service delivery quality and address gaps, complaints, or compliance issues in a timely manner
• Manage caseload assignments and scheduling to ensure adequate coverage and continuity of care
• Maintain accurate documentation and reporting in compliance with state and agency requirements
• Serve as a point of escalation for care coordinators, clients, and family members with complex needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level